Want to be able to synchronize my contacts wirelessly with BES 4.1 just like I do my Calendar entries

Systems Involved:
Microsoft Small Business Server 2003 w/Exchange 2003
Blackberry Enterprise Server 4.1 Express Edition have 1 free license - very cool opportunity for exposure

Firstly, I have to admit that I don't fully understand how Address Books work in Exchange.  I have all my contacts in my own Contacts List within my personal mail box.  From what I can tell there is no way to add those to the GAL or some other Exchange server hosted address list because these are external contacts as opposed to Exchange Organization contacts.   Is that correct?  Does one use Public Folders to accomplish this instead?

Secondly, how can I make my own contacts synchronize wirelessly to my Blackberry like my calendar entries already do? From everything that I can see on  my Blackberry Enterprise Server and in the BlackBerry Desktop Manager these contact entries are also supposed to synchronize wirelessly.  Is the problem that I am not sharing them in Exchange correctly in some way from the start?  Right now I have to use Blackberry Desktop Manager to synchronize my contact entries, but I would like to get them wirelessly instead.

Thank you.
amozartAsked:
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millemaCommented:
On your device, go to the address book, then hit the trackwheel and select Options.  From this screen you should be able to select "Wireless Synchronization" and change it from No to Yes.
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amozartAuthor Commented:
There is no address book selection under Options.  When I go to the Calandar and go to Options, there is a wireless synchronization setting to enable/disable; however, there is no such setting either in Options itself or under the options menu sub-item under Address Book.
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millemaCommented:
Try removing and then re-adding yourself to the BES using Blackberry Manager, then set your activation password by right-clicking on your name and choosing "Set Activation Password", then peform an Enterprise Activation.  Select the Enterprise Activation icon from the main screen of the BlackBerry ( if the icon does not appear choose Options, Advanced Options, and select Enterprise Activation from there).  Once this is done you should have the wireless sync capability from PIM folders other than Calendar.  You'll also have wireless email sync capabilities.
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amozartAuthor Commented:
I did as you suggested above, but there is no change.  Within the BES Service Access options under users, there is a way to select various mail folders of the user including sent items and other user folders.  However, there is no Contacts selection choice.  Also, within BES the PIM Sync settings under my user name show that Synchronization is enabled for the Address Book.

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millemaCommented:
Try a hard reset on the device by removing the battery.  If that doesn't work perform a backup using BB Desktop Manager and then perform a security wipe.  Go to device options, security options, general settings, then hit the trackwheel and choose "wipe handheld".  This will take a few minutes and once it's done go through the Enterprise Activation process again and see if that works.
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amozartAuthor Commented:
Ok, I can do these things but before I do, I just want to check whether you are sure that I don't need to do anything different as far as Exchange is concerned.  These contacts are just my own contacts within my Exchange mail file so to speak.  

And are you saying then that it is normal Blackberry behavior for such contacts to be synchronized wirelessly without additional implementation effort?  I personally don't have any experience yet with a known good state, so I don't know yet what is normal and what is not.

Thanks again.
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millemaCommented:
One more thing to check is in your Blackberry Desktop Manager for the PIM folder synchronization settings.  The Calendar will already show as "Blackerry Wireless Sync" and you should be able to change it for the Address Book as well.

One more thing - If you have external recipients in your Outlook Contacts address book that you want to share with the rest of your Exchange organization, they'll need to either be added as mail enabled Contacts in AD, or you could create a folder of type contacts in a public folder and just copy them there from your mailbox Contacts folder.  To have these show as an Outlook Address Book you (and anyone else with permissions) can right-click this folder, choose properties, then enable the check box for "Show this as an e-mail Address Book" from the Outlook Address Book tab.
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millemaCommented:
Here's another thing to try - Restart the BlackBerry Synchronization Service on the BES.  Below is another possibility according to RIM:

A contact entry in your Microsoft Outlook address book does not contain information in any of the following fields:

First Name
Last Name
Company Name

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14030&sliceId=SAL_Public&dialogID=91136707&stateId=1%200%2091144088
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amozartAuthor Commented:
That looks very promising.  I have to head out for the day, so I won't be able to get back to you until tomorrow.

Thank you.
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amozartAuthor Commented:
The latter RIM kb article that you supplied did the trick.

Thank you.
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