masterruiz1
asked on
frequent reboot
My computer recently started rebooting on its own after recent updates from microsoft and updates from nvidia, I also updated drivers for my printer and nic thats built in, it seems to be stable when I am online on a game I play however when I am browsing on the internet or if I leave my computer idle at the desktop it reboots, in fact it will reboot when I start up my pc in the morning.
i would suspect video driver issue... (not exactly a heat issue since it's happening immediately after you boot up) .. or u might be infected.... start rolling back some drivers...
Try rolling back the drivers for NVidia to see if this makes a difference.
Right click My Computer, select MANAGE
Select Device Manager
Find the device you updated the drivers. Click on the DRIVER tab and click ROLL BACK driver.
Right click My Computer, select MANAGE
Select Device Manager
Find the device you updated the drivers. Click on the DRIVER tab and click ROLL BACK driver.
Can you upload the .dmp files from c:\windows\minidump to http://www.ee-stuff.com? We might be able to isolate the faulting module....
I dont believe it is a hidden folder.....
But you can always verify if it is even set to minidump...
Contro Panel>System>Advanced>Star tup and Recovery, and make sure it is checked to do a small minidump, and note the directory...
If you cant boot it, then you can always use a BartPE CD to boot to an alternate OS, and retrieve the files.....
Bart's Preinstalled Environment (BartPE) bootable live windows CD/DVD
http://www.nu2.nu/pebuilder/
or, if you would like to learn it on your own......
The Offline Crash Diagnostic tool for Windows XP is available
http://support.microsoft.com/kb/923800
BSOD Hell & How to Fix it
http://bluescreens.homeserver.com/BSOD/Windows_Blog/Entries/2007/9/9_BSOD_Hell_%26_How_to_Fix_it.html
If you get Dumps, then the Windows Debugger is usually adequate to read the crash dumps...Takes a little practice though....
WinDbg
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
Use the Microsoft Symbol Server to obtain debug symbol files
http://support.microsoft.com/kb/311503
(so you dont need the full symbol packages for each OS, and SP....)
Some of the most basic commands....
!analyze -v
!process
!thread
lmnt
kb
Should be enough to get you started....Use the built in help feature of WinDbg, its a great resource...
I dont believe it is a hidden folder.....
But you can always verify if it is even set to minidump...
Contro Panel>System>Advanced>Star
If you cant boot it, then you can always use a BartPE CD to boot to an alternate OS, and retrieve the files.....
Bart's Preinstalled Environment (BartPE) bootable live windows CD/DVD
http://www.nu2.nu/pebuilder/
or, if you would like to learn it on your own......
The Offline Crash Diagnostic tool for Windows XP is available
http://support.microsoft.com/kb/923800
BSOD Hell & How to Fix it
http://bluescreens.homeserver.com/BSOD/Windows_Blog/Entries/2007/9/9_BSOD_Hell_%26_How_to_Fix_it.html
If you get Dumps, then the Windows Debugger is usually adequate to read the crash dumps...Takes a little practice though....
WinDbg
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
Use the Microsoft Symbol Server to obtain debug symbol files
http://support.microsoft.com/kb/311503
(so you dont need the full symbol packages for each OS, and SP....)
Some of the most basic commands....
!analyze -v
!process
!thread
lmnt
kb
Should be enough to get you started....Use the built in help feature of WinDbg, its a great resource...
ASKER
I am adding the link to my dump files I have uploaded, I hope this helps, I have been looking at the dmp files and I have noticed my sound driver keeps apearing, could this be the problem? I have formated and reinstalled xp and updates with the newest drivers I could find.
https://filedb.experts-exchange.com/incoming/ee-stuff/6726-dumps.zip
https://filedb.experts-exchange.com/incoming/ee-stuff/6726-dumps.zip
0: kd> lmvm ha10kx2k
start end module name
b75d9000 b76dd000 ha10kx2k T (no symbols)
Loaded symbol image file: ha10kx2k.sys
Image path: ha10kx2k.sys
Image name: ha10kx2k.sys
Timestamp: Fri Aug 11 01:45:24 2006 (44DC2784)
CheckSum: 000BD2C0
ImageSize: 00104000
Translations: 0000.04b0 0000.04e0 0409.04b0 0409.04e0
Thats the most common item in a lot of the dumps (sorry, dont have the time to go through ALL of them, but went through about 12)....
ha10kx2k.sys file information
http://www.file.net/process/ha10kx2k.sys.html
start end module name
b75d9000 b76dd000 ha10kx2k T (no symbols)
Loaded symbol image file: ha10kx2k.sys
Image path: ha10kx2k.sys
Image name: ha10kx2k.sys
Timestamp: Fri Aug 11 01:45:24 2006 (44DC2784)
CheckSum: 000BD2C0
ImageSize: 00104000
Translations: 0000.04b0 0000.04e0 0409.04b0 0409.04e0
Thats the most common item in a lot of the dumps (sorry, dont have the time to go through ALL of them, but went through about 12)....
ha10kx2k.sys file information
http://www.file.net/process/ha10kx2k.sys.html
Yes, that file points to Creative Labs hardware.
So this is a fresh install now, any dumps since then, or were all these prior to the fresh install?
So this is a fresh install now, any dumps since then, or were all these prior to the fresh install?
ASKER
these are all after the fresh install
I would yank out the Creative Sound Card, as it might be defective..... only thing left if the driver updates dont help it....
Hi,
Try to make changes to your Bios setup or HDD settings to never reboot.
Or somebody remotely is trying to reboot your computer ,try to creat a null session or block port number 139 and 445.
Try to make changes to your Bios setup or HDD settings to never reboot.
Or somebody remotely is trying to reboot your computer ,try to creat a null session or block port number 139 and 445.
ASKER
I removed the drivers for my soundcard and removed the soundcard completely, now I am getting a atapi.sys error, I disconnected my dvd drive to eliminate a bad dvd drive, I still get the error and a blue screen. I am running memtest on the machine right now and have no errors as of yet, I will probably reformat with minimal devices attached, could a usb device be a culprit? just guessing since I have a usb keyboard and wireless mouse. any sugestions are appriciated.
ASKER
oh I forgot to mention, I have sata HDD's the dvd was the only device connected to my ide cable. maybe this might help.
I did see atapi.sys as one of the soureces of a single crash dump....
I would uninstall it in the device manager, and allow Windows to reinstall it..... Or replace the driver with one that isnt corrupted.....
I would uninstall it in the device manager, and allow Windows to reinstall it..... Or replace the driver with one that isnt corrupted.....
ASKER
I am able to play an online game for four hours straight, but when I leave my pc at the desktop or browse the internet it reboots or locks up with the BSOD. I decided to reinstall windows and now it reboots while installing windows. looks like a hardware problem, I ran memtest overnight and no problems there, my cpu is at 59deg, 3.4ee cpu. I just cant understand why I am able to play a game without a problem and when I am not playing it, I have an unstable system.
ASKER
cant install windows xp pro, lets me do everything and once it starts the install part has random boot, almost finished once, got to the adding start up files and reboot. swapped hd's, ram, disconnected everything but the dvd rom and cpu
ASKER
ordered a new motherboard, will update once it comes in and gets installed
ASKER
parts should be in tomorrow so update will be soon.
ASKER CERTIFIED SOLUTION
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