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frequent reboot

Posted on 2008-01-30
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Last Modified: 2010-05-18
My computer recently started rebooting on its own after recent updates from microsoft and updates from nvidia, I also updated drivers for my printer and nic thats built in, it seems to be stable when I am online on a game I play however when I am browsing on the internet or if I leave my computer idle at the desktop it reboots, in fact it will reboot when I start up my pc in the morning.
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Question by:masterruiz1
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Expert Comment

by:tuttlepc
ID: 20780346
i would suspect video driver issue...   (not exactly a heat issue since it's happening immediately after you boot up) .. or u might be infected....   start rolling back some drivers...
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Expert Comment

by:Pete_Zed
ID: 20780378
Try rolling back the drivers for NVidia to see if this makes a difference.

Right click My Computer, select MANAGE
Select Device Manager
Find the device you updated the drivers. Click on the DRIVER tab and click ROLL BACK driver.
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Expert Comment

by:johnb6767
ID: 20780481
Can you upload the .dmp files from c:\windows\minidump to http://www.ee-stuff.com? We might be able to isolate the faulting module....

I dont believe it is a hidden folder.....

But you can always verify if it is even set to minidump...

Contro Panel>System>Advanced>Startup and Recovery, and make sure it is checked to do a small minidump, and note the directory...

If you cant boot it, then you can always use a BartPE CD to boot to an alternate OS, and retrieve the files.....

Bart's Preinstalled Environment (BartPE) bootable live windows CD/DVD
http://www.nu2.nu/pebuilder/

or, if you would like to learn it on your own......

The Offline Crash Diagnostic tool for Windows XP is available
http://support.microsoft.com/kb/923800

BSOD Hell & How to Fix it
http://bluescreens.homeserver.com/BSOD/Windows_Blog/Entries/2007/9/9_BSOD_Hell_%26_How_to_Fix_it.html

If you get Dumps, then the Windows Debugger is usually adequate to read the crash dumps...Takes a little practice though....

WinDbg
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx

Use the Microsoft Symbol Server to obtain debug symbol files
http://support.microsoft.com/kb/311503
(so you dont need the full symbol packages for each OS, and SP....)

Some of the most basic commands....

!analyze -v
!process
!thread
lmnt
kb

Should be enough to get you started....Use the built in help feature of WinDbg, its a great resource...
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Author Comment

by:masterruiz1
ID: 20780890
I am adding the link to my dump files I have uploaded, I hope this helps, I have been looking at the dmp files and I have noticed my sound driver keeps apearing, could this be the problem? I have formated and reinstalled xp and updates with the newest drivers I could find.

https://filedb.experts-exchange.com/incoming/ee-stuff/6726-dumps.zip 
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Expert Comment

by:johnb6767
ID: 20781248
0: kd> lmvm ha10kx2k
start    end        module name
b75d9000 b76dd000   ha10kx2k T (no symbols)          
    Loaded symbol image file: ha10kx2k.sys
    Image path: ha10kx2k.sys
    Image name: ha10kx2k.sys
    Timestamp:        Fri Aug 11 01:45:24 2006 (44DC2784)
    CheckSum:         000BD2C0
    ImageSize:        00104000
    Translations:     0000.04b0 0000.04e0 0409.04b0 0409.04e0

Thats the most common item in a lot of the dumps (sorry, dont have the time to go through ALL of them, but went through about 12)....

ha10kx2k.sys file information
http://www.file.net/process/ha10kx2k.sys.html
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LVL 66

Expert Comment

by:johnb6767
ID: 20781259
Yes, that file points to Creative Labs hardware.

So this is a fresh install now, any dumps since then, or were all these prior to the fresh install?
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Author Comment

by:masterruiz1
ID: 20781309
these are all after the fresh install
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LVL 66

Expert Comment

by:johnb6767
ID: 20784108
I would yank out the Creative Sound Card, as it might be defective..... only thing left if the driver updates dont help it....
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LVL 5

Expert Comment

by:Feroz Ahmed
ID: 20786355
Hi,
Try to make changes to your Bios setup or HDD settings to never reboot.
Or somebody remotely is trying to reboot your computer ,try to creat a null session or block port number 139 and 445.
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Author Comment

by:masterruiz1
ID: 20788812
I removed the drivers for my soundcard and removed the soundcard completely, now I am getting a atapi.sys error, I disconnected my dvd drive to eliminate a bad dvd drive, I still get the error and a blue screen. I am running memtest on the machine right now and have no errors as of yet, I will probably reformat with minimal devices attached, could a usb device be a culprit? just guessing since I have  a usb keyboard and wireless mouse. any sugestions are appriciated.
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Author Comment

by:masterruiz1
ID: 20788839
oh I forgot to mention, I have sata HDD's the dvd was the only device connected to my ide cable. maybe this might help.
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LVL 66

Expert Comment

by:johnb6767
ID: 20789180
I did see atapi.sys as one of the soureces of a single crash dump....

I would uninstall it in the device manager, and allow Windows to reinstall it..... Or replace the driver with one that isnt corrupted.....
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Author Comment

by:masterruiz1
ID: 20798093
I am able to play an online game for four hours straight, but when I leave my pc at the desktop or browse the internet it reboots or locks up with the BSOD. I decided to reinstall windows and now it reboots while installing windows. looks like a hardware problem, I ran memtest overnight and no problems there, my cpu is at 59deg, 3.4ee cpu. I just cant understand why I am able to play a game without a problem and when I am not playing it, I have an unstable system.
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Author Comment

by:masterruiz1
ID: 20805450
cant install windows xp pro, lets me do everything and once it starts the install part has random boot, almost finished once, got to the adding start up files and reboot. swapped hd's, ram, disconnected everything but the dvd rom and cpu
 
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Author Comment

by:masterruiz1
ID: 20818834
ordered a new motherboard, will update once it comes in and gets installed
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Author Comment

by:masterruiz1
ID: 20890500
parts should be in tomorrow so update will be soon.
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Accepted Solution

by:
masterruiz1 earned 0 total points
ID: 20910447
Ok I replaced my motherboard, Processor, Ram, and video card and I am using the onboard sound, Windows xp pro was reinstalled and I have not had a problem or crash in three days. before the replacement of the new parts. everything but tthe processor and motherboard was replaced. I can only guess but it must have been either the motherboard or processor. I am going to close this problem now.
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