Graphic appears as a red X in Outlook 2003/Office 2003

I have several users that have received emails lately that contain graphics that they can not see. The graphic is a red X with mostly a black line box around it. I was forwarded the email and I could see the graphic as well print the email and still see the graphic. My co-worker could see the graphic but only got a red X in a black box when he printed. He was able to see the graphic as a bmp file that he sent to the person with the problem originally. We are all running Office 2003 sp3, XP sp2. My co-worker and I are using Dell OP745 desktops and the users with the problem have laptops, Dell Latitude D630s. The user's issues started about 2-3 weeks ago and encompasses older emails that have graphic and were viewable for them when the older emails were first received. The graphic seems to be a screen shot added to the email.
cfische4Asked:
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johnb6767Commented:
Tip 27: SecureTemp Folder
http://www.outlook-tips.net/archives/2003/20030828.htm

Make sure this is cleaned out... Not the normal symptom of a SecureTemp problem, but worth looking at....
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cfische4Author Commented:
I can clean this folder out if need be. I did some research yesterday that pointed to this folder, but it references opening an attachment from Outlook, they did not open an attachment. The graphic that is a red x is part of the email. My co-worker created a bmp file that he attached to the email when he responded. The user could view the attached bmp file.
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johnb6767Commented:
If it is part of the email, that can be afected by that folder as well....

Additionally, I have seen another bad .dll cause this type of problem....

start>run>cmd

regsvr32 /ole32.dll
regsvr32 ole32.dll
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johnb6767Commented:
Oh, and then restart Outlook...
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war1Commented:
Hello cfische4,

The secure Temp folder is where email put the image when it opens.  So it is not only for attachment.  If the folder is full, you cannot open the image.  Clear out the folder and test.

If no joy, Outlook can block images.  Here is how to unblock
http://office.microsoft.com/en-us/outlook/HP010859521033.aspx

Here are other reasons you get a red x in email
http://ask-leo.com/why_dont_pictures_show_up_in_the_emails_i_send_or_receive.html

Hope this helps!
war1
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cfische4Author Commented:
I didn't clear all the OutlookSecure folder but enough that the graphic should be viewable. I Check settings for show pictures in IE. They were fine. I checked Outlook Tools Options Security tab for auto downloads. They were fine, though I unchecked the settings, saved them, but the graphic was still not visible. I closed Outlook and re-registered the ole32.dll. It registered successfully. The user had a conference call and I had to leave which explains why I didn't clear all the OutlookSecure folder. I can do that tomorrow if you think it will help.
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cfische4Author Commented:
The problem ended up being a corrupted profile.
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war1Commented:
cfische4, glad the problem is fixed.  Did you create a new Outlook profile or new Windows account?
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johnb6767Commented:
Glad you got it.....
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cfische4Author Commented:
Due to others have similar issues but not quite the same, this is what I have found to work; clearing the files from the temporary internet files\OLK??? folders works in some instances. Within Outlook, I have also unchecked the setting to use Word as the user's email editor. So far those two items have been resolving my situations. As for the question above, I created a new Outlook profile for that user. One other thing, clearing the OLK??? folder is great if you know that at times you can only view what is in that folder by browing there from a command window. I was browsing from explorer and not seeing the folder so I assume that the user had nothing in that OLK?? folder. I was trying to research the issue again last week when I came upon some information that indicated that it is hidden and you need to browse from a command window. Otherwise I think you will actually see the folder when browser by explorer if an open email was closed inappropriatedly. Thanks
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johnb6767Commented:
Actually you dont need a command window. You can do it from explorer, once you know the path in the registry, just paste it into the address bar, and can browse that way....
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