Attachments are not showing correctly in a HTML formatted email.

I have a weird email issue, we are running Office Xp (with sp2) on a dell laptop.  We also use exchange.  This particular user has compose message in HTML format and Use microsoft office word to edit email messages and read rich text messages both checked.  Heres my problem, when composing a new email the attachment shows in an attachment line under the message subject.  When he replies to an email the attachment shows in the body of the email.  It does not matter what type of attachment the user tries to attach.  Has anyone seen this before?
NAhelpdeskAsked:
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PeteJThomasCommented:
I'm not sure I fully understand what you mean... Could it be related to these options? -
Outlook2002.bmp
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NAhelpdeskAuthor Commented:
Maybe this will help...  The clients would like his attachment to show as mine does in the second pic.  It only shows like that when composing a new email, not when replying.  
outlook-issue.bmp
2--outlook-issue.bmp
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PeteJThomasCommented:
Ask your user to try to reply to a message (but not send the reply) and check the format of the replying message...

If the reply is in Rich Text Format, the attachment can be anywhere in the message body itself. In both HTML and Plain text, it should ALWAYS be in the attachments field, below the subject field...

Unless of course you have already checked the format of the reply, and can say for definite that it's not in RTF?
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NAhelpdeskAuthor Commented:
Thanks, his message format is set to HTML and it is still in the message body.  Thats the problem, but like I said before, its only in reply emails.  When composing a new email the attachment shows in the attament line.
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PeteJThomasCommented:
Ok - Do you mean that when he is replying to an email that already contains an attachment, the attachment then appears in the message body?

Or that when he is replying to any email, and adds an attachment of his own to it, then it appears in the message body?
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NAhelpdeskAuthor Commented:
When he is replying to any email, and adds an attachment of his own to it, then it appears in the message body.
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PeteJThomasCommented:
Yeah that's very strange... Every MS article I can find states that RTF is the only format in which an attachment can appear in the body of a message...

Using either PT or HTML it shouldn't even be possible!! I take it you've already tried just moving the format of the reply around randomly? Tried Plain Text etc, just as a test to see if it still happens?
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NAhelpdeskAuthor Commented:
Yes I have tried playing with the formats, yes this is very weird.
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PeteJThomasCommented:
Well if it's bothering him that much, I'd probably try reinstalling Office! As your problem technically shouldn't even be possible, it may be hard to find a proper solution! I know it's a pain but sometimes it's necessary...
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NAhelpdeskAuthor Commented:
I know a picky user, thats what i thought to, but hoping I didn't have to resort to that.
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