Dell Latitude D630 - Need Service Tag Location or Information

Hey everyone,

I bought a super nice Dell D630 Latitude with just about every option under the sun on it for an extra wonderful price from a broker in GA.
The customer of the broker gave the broker the laptop, and thus I found the broker and he sold the unit to me.

I got the unit in hand and noticed that the tool bag that 1st owned the laptop had erased the Service Tag from the BIOS and removed the sticker on the bottom of the unit with the Service Tag and any other marks that I could use to identify the unit with Dell for warranty purposes.  The guy isn't going to give me the service tag and I don't want to give back such a nice laptop for such a good price.

How might I go about finding the service tag on the system...if I can at all?

How did this guy wipe this information off of the system?

Thanks
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inverted_2000Asked:
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Michael WorshamStaff Infrastructure ArchitectCommented:
This 'might' work...

Download and Install Belarc Advisor: www.belarc.com

Belarc Advisor has the ability to look at service codes and a number of other things related on the PC image, including product codes/keys and inventory.

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inverted_2000Author Commented:
that's a pretty nice tool...but it's only reading what the BIOS has listed as the service tag.  

Look for a little more in depth hardware layer analysis.

Thx
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PUNKYCommented:
You can also scan system thru Dell support website to get system information. The service tag in bios is an option that you or anyone can set it up, but it is not required the tag must be there.
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jamietonerCommented:
Unfortunately, those are the only 2 places where the tag exists. You can try dell's support site and see if it can detect it, but i believe it looks at the bios. The seller removing this information sounds kinda fishy, possible the3system was stolen or a Lease system(not suppose to sell).
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MarkCommented:
Have you removed the battery and checked under here for any serial numbers or any other identifiable numbers?
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jamietonerCommented:
Try the detection tool here
http://support.dell.com/support/topics/global.aspx/support/my_systems_info/en/my_systems_service_tag?c=us&l=en&s=gen&~mode=popup&parent=frmESC
I tested it with my D810 and with the service tag removed in bios, while it didn't pull the tag it did pull the express service code which can be used in place of the service tag. You can call dell with the express code or use this to convert it to the service tag
]http://www.creativyst.com/Doc/Articles/HT/Dell/DellNumb.htm
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Michael WorshamStaff Infrastructure ArchitectCommented:
I agree with jamietoner's assessment as well. Something about the 'extra wonderful price' seems a bit out of place. I would take the laptop back to the broker and ask for the system's Service ID & Express Service Code tag.

Refusal of such a request from the broker could be reported to Dell to take action against said broker.

There is a ownership transference system available through Dell.
https://support.dell.com/dellcare/tagtransfer.aspx
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inverted_2000Author Commented:
They broker stated that the guy is a Private Eye and is over protective of this stuff.

So I stuck in a service tag that I made up...and if I clear it with Asset.com like the 1st owner did...it will still have the original Express Service Code in place?

Thanks a bunch folks.

This is a big help.
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jamietonerCommented:
If you made up a fake tag, im not sure if the express service code will be intacted i just removed the tag. I currently have the laptop doing other thing so it will be awhile before i can test it. Try the detection tool in the mean time see if it works.
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inverted_2000Author Commented:
The http://www.creativyst.com/Doc/Articles/HT/Dell/DellNumb.htm
tool is matching the fake one that I entered.

Oh no (o;
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inverted_2000Author Commented:
I wonder if the UUID that I see when I run sm_info.exe
can be used to identify the system.

I am going to chat with Dell about that now.
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jamietonerCommented:
To my knowledge they can't. The only ways they had when i worked there was the service tag, express service code, order number, customer number, case numbers, and dispatch numbers. If the broker can't contact the PI and get the SVC tag or express service code there is no way to see if it still has warranty.
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inverted_2000Author Commented:
Thx jamie...that's what I think.  I guess we'll just have to try to sweet talk it out of him...though that might not be possible.

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Michael WorshamStaff Infrastructure ArchitectCommented:
If you can get the broker to talk to the Private Eye about transfer of ownership, then you could use this link:

https://support.dell.com/dellcare/tagtransfer.aspx
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inverted_2000Author Commented:
We already tried that...I've been trying for 2 days to get the seller to transfer to the broker and then the broker to me.

I just might turn them in...the laptop stated it had an XP Pro COA and it came with XP Home COA but XP Pro installed.  I don't like to be a bu77head...but I want my good deal...and the only reason I caught this is because I know what I'm doing...but 99 out of 100 people wouldn't have probably even cared.

Crazy (o:
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Michael WorshamStaff Infrastructure ArchitectCommented:
Just to protect yourself and the investment, you might also want to see if its running a Genuine Windows build actually on the laptop.

Download and install the WGA tool:
http://www.microsoft.com/downloads/details.aspx?FamilyID=f8b8bc77-cfa1-47bd-b325-7a6d3893add8&displaylang=en
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