Desktop manager 4.3 woes

Has anyone seen the application completely disappear? The entire installed directory is gone, nothing remains but the shortcut on the desktop. I had to uninstall it and reinstall it yesterday to resolve constant issues with syncing via USB. After the reinstall the application is working fine. This is a verizon 8703e. The OS is a new install of XP pro running on a smokin fast brand new latitude.
Since this seems to be the second issue I have run into with 4.3, I attempted to install 4.2.2 and now it kicks back an error saying attempt failed, please view the log. The log does not display any information at all regarding an error. Any help is greatly appreciated.
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Hi jojuez,
I know this doesnt sound good lol but I dont have any experience running Blackberry but since no one has offered assistance I'll try.
It's the week end too so many experts are away.

when you re-installed did you have anything else plugged in?
Try a system restore with USB devices removed
Windows XP SP2 comes with a generic Bluetooth device manager. Verify that you are
running this application and not third-party Bluetooth software.
Note: If the BlackBerry smartphone has an IT Policy that has removed the desktop connectivity service (located in Bluetooth Options), the BlackBerry smartphone will be able to pair, but will not be located by the BlackBerry Desktop Manager.

it's difficult to diagnose your problem if I may offer a guide

Set up Bluetooth connectivity with BlackBerry Desktop Manager

hope it helps.
Honestly, last time I saw an app disappear, was due to a HDD problem. I understand the system is new, but I have opened Dell's out of the box, and booted to a BSOD, with a failed HDD.....

Will be worth looking into the Event logs for NTFS, DISK, and ATAPI errors......
Is this computer attached to a domain?
Do you know if it has any policies/third-party software configured to restore the software state to a default?
Gary CutriData & Communications SpecialistCommented:
When you remove Desktop manager you need to follow the "Clean Uninstall Guide" (KB02206 found at to ensure the software, folders and all registry entries are gone.  Then you can install a fresh copy of any version.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
jojuezAuthor Commented:
Sorry I didnt get right back to you. The issue is on my CFO's laptop and she was not in the office until today. That looks like it took care of it. Much appreciated!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.