Mail doc link is returning wrong document in lotus Notes 7.
Posted on 2008-01-31
I created a Survey for an IT Help Database. The tech will send this survey off to his customer once the ticket is in "Close" status. The customer will receive this survey via email...by survey memo document. In the survey memo, a button is attached for the user to trigger the survey. Once he/she completes the survey, a copy of the completed survey gets stored in the IT Help Database via a "Return Survey" button in the survey form. When the customer hits this button, a copy of the survey is sent to a surveys view in the IT help database and a copy is mailed to the IT chief. When the IT chief opens the email and clicks the doc link of the returned survey, another form opens. It's a blank IT Service Request.
When I look at the document properties of this blank form, the form says "Survey." It's not the survey form...It's the "Service Request" form.