After installing fileformatconverter.exe, system is unusable

I have a remote user who I walked through installing the converter so he could open office 2007 documents in office 2000. It seems to have installed, but his system is unusable, every shortcut or application he tries to open comes up with not knowing what program should open it. I am not in front of the computer right now but will be tomorrow morning. I have instructed the user to shut down.
Beaver_TrucksAsked:
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briancassinConnect With a Mentor Commented:
I would uninstall the convertor.

Reboot the machine see if the problem persists if so go to start run sfc /scannow or back to the system restore point before the install

to reinstall it I would make sure office is completely shutdown check task manager and make sure no office processes are running. I would also disable any anti virus, anti spyware apps. Then reinstall the converter it sounds like the install got corrupted and/ or something interferred with it.

You may also want to check the system for spyware and malware which also could have affected the installation

http://security.kolla.de   - spybot s&d
http://www.lavasoft.com - adaware
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Beaver_TrucksAuthor Commented:
Ok, i will look at it first thing and post back with what i discovered.
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Beaver_TrucksAuthor Commented:
I have ran the sfc /scannow, no luck. I have logged in as another user and everything works, i suspect a corrupt profile. I am going to try and remove and recreate the users profile.
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Beaver_TrucksAuthor Commented:
I have recreated the user profile and now everthing works
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briancassinCommented:
Well that was easy :)  
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