End user cannot forward email to external email address but can internally

I have just gone live with Exchange 2007. I have a few groups of users who need access to a shared account to go in and change the forwarding to their pagers.  The problem is that this works fine with internal email address but will not go to their pager/gmail/yahoo (anything external).

Im sure that it is a very simple solution, and I think that I have found roughly the answer to this question if I were using exchange 2003.  I have looked all over the EMC however still cannot find what seems to me should be very easy to do!

Any help would be appreciated.

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

You should be able to create a contact for the users in active directory that will be selectable from the GAL.
tgrizzelAuthor Commented:
Thank you for the reply... However this has already been done.  I know 100% that everything is typed correct, as i can manually forward from the account to the name/pager number through the GAL however when setting this up as a rule to auto forward it will not go.... I can then edit the auto forward rule to another internal account (@mydomain.com) and it will auto forward....
tgrizzelAuthor Commented:
this solution seems to have either resolved itself over time, or adding a new cert (we misnamed the first one) has fixed it.  We can now succesfully auto forward from OWA.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.