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Backup Exec 10.0 Job Engine System not allowing scheduled jobs to start.

I have a brand new install of Veritas Backup Exec 10.0 that is not allowing the scheduled job to start.  The OS is Win2K Server.  It gives an error that says " Job engine system service is not responding."  I looked under the "Services"  and found the engine service was not started.  I re-started the service and manually started the backup, and all went fine.  When the scheduled backup tried to start later in the night, Backup Exec hangs with the above error.  Any ideas on how to correct the problem?  Thanks
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257Roberts
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257Roberts
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1 Solution
 
debuggerauCommented:
Check your service accounts.
Tools -> Wizards -> Logon Account Wizzard

Verify that the service remained running over the period of the automated backup.

Check the errors with Vertias website, the job should contain an termination error related to the backup in its log.

Check you are patched up for Veritas.

Check your removable media service, sometimes this is incompatible...

Ensure your media pool is available...

Hope that help, but next time specific error numbers gives us more indication of the fault.
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257RobertsAuthor Commented:
Where would I find the specific error numbers?  All I saw was the error message as I posted it in the question.  I am a member of the "Backup Operators"  group, but I usually log off the machine in the evenings when the backup is trying to run.
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257RobertsAuthor Commented:
I also have not registered the product with Veritas, it says the server is not available.
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debuggerauCommented:
In the Jobs screen in Veritas, it lists all completed jobs in the lower half, just double click on your failed job and it should be marked in blue, next to the area of failure.

And yes, registration is necessary for their input, however google searches with the error number usually find the same pages...

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257RobertsAuthor Commented:
Okay I will look at the error code Friday.  I will also attempt to check the other items you suggested. What would the media pool being available consist of?  I have quick formatted all of the old tapes that were used in the past.  Is the tape available to overwrite suffice for this suggestion?
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debuggerauCommented:
You will need to move the media to a scratch media pool for reuse.

In the Active Jobs, on the lower half of the screen, there should be a list of past jobs - listed in red if they failed. Open that and scroll down to the red box, where the error should be listed within..
Hope that helps.

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257RobertsAuthor Commented:
debuggerau, I havn't forgot about the question, I had a chance to go on vacation at the last minute and will check out your lolutions monday.  thanks,
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