Can Exchange system manager's message tracking center be used to recover messages?

I had a user report to me that OWA was not working properly. After looking through the event log, I found many errors relating to the Blackberry Enterprise Server. I restarted the Exchange Information Store and all its dependencies including the BES dependencies and everything appeared to have corrected itself.

The problem I am having now, is that users are complaining about missing messages during this time. Users that weren't logged in at the time, have all of their messages. When I look through the message tracking center, I can see messages that appeared to have been sent to the mailbox, but they do not appear in the users mailbox. Is there any way to recover these?

Thanks in advance.
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Well, the simple answer is no.  

What I would do firstly is the obvious and check the deleted items and the recover deleted items.  Then I would change the registry setting which allows you to see messages that have been deleted from any folder not just the deleted items folder (this way you can see messages deleted using SHIFT+DELETE that wouldn't go into deleted items.

Exit Outlook.
Open the Windows registry editor.
Browse to My Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Client\Options.
On the Edit menu, point to New, and then click DWORD Value.
Type the name DumpsterAlwaysOn.
Note  Do not type any spaces in the name.
Set the DWORD value to 1.
Restart Outlook.
Now you can use 'Recover Deleted Items' on the inbox.

If you still cannot find the message using these methods or need any further clarification then let me know.

steve90ttzAuthor Commented:
I was unable to recover the messages. I checked their deleted items as well as the recover deleted items. I ended up asking users to resend the messages during the affected time from their sent items. I also used the Exchange System Manager to retrieve the list of emails that were sent to them during the time period and notified them to have the senders resend any important messages. Better than nothing but kind of a pain. It would be like a mail truck getting lost.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.