Can Exchange system manager's message tracking center be used to recover messages?

I had a user report to me that OWA was not working properly. After looking through the event log, I found many errors relating to the Blackberry Enterprise Server. I restarted the Exchange Information Store and all its dependencies including the BES dependencies and everything appeared to have corrected itself.

The problem I am having now, is that users are complaining about missing messages during this time. Users that weren't logged in at the time, have all of their messages. When I look through the message tracking center, I can see messages that appeared to have been sent to the mailbox, but they do not appear in the users mailbox. Is there any way to recover these?

Thanks in advance.
Steve
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steve90ttzAsked:
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steve90ttzConnect With a Mentor Author Commented:
I was unable to recover the messages. I checked their deleted items as well as the recover deleted items. I ended up asking users to resend the messages during the affected time from their sent items. I also used the Exchange System Manager to retrieve the list of emails that were sent to them during the time period and notified them to have the senders resend any important messages. Better than nothing but kind of a pain. It would be like a mail truck getting lost.

Steve
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olifaragoConnect With a Mentor Commented:
Well, the simple answer is no.  

What I would do firstly is the obvious and check the deleted items and the recover deleted items.  Then I would change the registry setting which allows you to see messages that have been deleted from any folder not just the deleted items folder (this way you can see messages deleted using SHIFT+DELETE that wouldn't go into deleted items.

Exit Outlook.
Open the Windows registry editor.
Browse to My Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Client\Options.
On the Edit menu, point to New, and then click DWORD Value.
Type the name DumpsterAlwaysOn.
Note  Do not type any spaces in the name.
Set the DWORD value to 1.
Restart Outlook.
Now you can use 'Recover Deleted Items' on the inbox.

If you still cannot find the message using these methods or need any further clarification then let me know.

oli
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