FTP error 530 using Dreamweaver MX

i am connecting to a website using FTP to upload files, i get the error saying:
An FTP error occurred - cannot make connection to host. 530 Authentication failed, sorry

i know this generally means the username / password is wrong however i've been to my web hosting company and re-sent the details. and i know 100% that i have entered the correct details and also i have checked caps lock before anyone suggest it....

i have 4 other websites that i edit using dreamweaver they are fine...
BenyawAsked:
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BenyawAuthor Commented:
i've tried another FTP software and still no joy. i am going to speak to my web hosting service and see what the issue is
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BenyawAuthor Commented:
got my web hosting company to reset the acc and it worked fine
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