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snowdog_2112Flag for United States of America

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Cisco Call Manager Express - called station off hook?

As far as I can tell, CCME will not give indication to an internal caller if the called station is currently off-hook.

Example:
- Extension 103 answers a call and begins conversation
- Extension 110 dials ext 103
- Ext 110 hears rings (ext 103 gets beep notification of incoming call)

The problem I have is that the caller at Ext 110 has no indication that ext 103 is currently in a call.  If 110 were to get some indication that 103 is in a call, 110 would have a different set of options as a user (immediately hang up and wait, call back to VM, walk over to 103's office, etc.)

Anyone know if this functionality is available in CCME - any version?

Thanks!
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Husker411

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Followup..

1) How does one change the busy trigger?  I have a busy setting the GUI to forward to VM, but that doesn't indicate what happens on a busy.

2)  What you describe sounds like setting the phone to a single-line phone. Doesn't that defeat the purpose of the having 2 lines?

3) Is this uncommon?  I admit, I'm comparing to a cheap key system I had, but it seems like a pretty nice feature: the called party gets the ring notification (in ear only, since they are in a call) and the calling party also gets the ring, but also knows that the called party is currently in a call.

It also seems like if a low-end key system (Picazo, originally Dash) can do this, the VoIP systems should be able to emulate it.

Thoughts?