As far as I can tell, CCME will not give indication to an internal caller if the called station is currently off-hook.
- Extension 103 answers a call and begins conversation
- Extension 110 dials ext 103
- Ext 110 hears rings (ext 103 gets beep notification of incoming call)
The problem I have is that the caller at Ext 110 has no indication that ext 103 is currently in a call. If 110 were to get some indication that 103 is in a call, 110 would have a different set of options as a user (immediately hang up and wait, call back to VM, walk over to 103's office, etc.)
Anyone know if this functionality is available in CCME - any version?