snowdog_2112
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Cisco Call Manager Express - called station off hook?
As far as I can tell, CCME will not give indication to an internal caller if the called station is currently off-hook.
Example:
- Extension 103 answers a call and begins conversation
- Extension 110 dials ext 103
- Ext 110 hears rings (ext 103 gets beep notification of incoming call)
The problem I have is that the caller at Ext 110 has no indication that ext 103 is currently in a call. If 110 were to get some indication that 103 is in a call, 110 would have a different set of options as a user (immediately hang up and wait, call back to VM, walk over to 103's office, etc.)
Anyone know if this functionality is available in CCME - any version?
Thanks!
Example:
- Extension 103 answers a call and begins conversation
- Extension 110 dials ext 103
- Ext 110 hears rings (ext 103 gets beep notification of incoming call)
The problem I have is that the caller at Ext 110 has no indication that ext 103 is currently in a call. If 110 were to get some indication that 103 is in a call, 110 would have a different set of options as a user (immediately hang up and wait, call back to VM, walk over to 103's office, etc.)
Anyone know if this functionality is available in CCME - any version?
Thanks!
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1) How does one change the busy trigger? I have a busy setting the GUI to forward to VM, but that doesn't indicate what happens on a busy.
2) What you describe sounds like setting the phone to a single-line phone. Doesn't that defeat the purpose of the having 2 lines?
3) Is this uncommon? I admit, I'm comparing to a cheap key system I had, but it seems like a pretty nice feature: the called party gets the ring notification (in ear only, since they are in a call) and the calling party also gets the ring, but also knows that the called party is currently in a call.
It also seems like if a low-end key system (Picazo, originally Dash) can do this, the VoIP systems should be able to emulate it.
Thoughts?