Is it worth repairing a four-year old Kyocera Mita FS-1900 printer?

Hi,
We have a Kyocera Mita FS-1900 laser printer. We've had it over four years and it has served us well, but perpetually jams now. Every 50 pages or so there is a jam which requires our IT staff to fix (otherwise  users invariably leave small shreds of paper in the printer). We would also wish to get a duplex unit at the same time.

Question: If I look at the numbers, repair is the cheapest and most environmentally-friendly option. But from your experience, is there an unwritten rule on the  'shelf-life' of high-use business lasers?

- Total repair cost is £478 (950USD) (detail below)
- Cost of a new equivalent printer is around £1200 (2400USD)

Parts needed:
New spring cover,
Holder feed assembly
Fuser unit and
Restart roller
New Duplex unit

Advice appreciated!
Thanks,
Chris.
LVL 1
ChrisCranieAsked:
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b0lsc0ttIT ManagerCommented:
I have seen those machines last a few years longer and repairs be successful at restoring good performance and fixing issues.  The cost is definitely reasonable.

The machine is also close to "getting old" though.  I have liked Kyocera machines that I have had/worked on but I still view them as being a little more disposable and having a shorter life than some of the other very expensive ones.  Great for the price and reliable but don't live as long as some others.

With that repair and upgrade what life do you expect from it?  If more than 2 years I would be more inclined to suggest replacing it now.  I don't mention that number to doom it or anything but I really doubt you can expect to "double" the life.  Since I can't say a firm keep/replace I thought this may help you decide and feel better about the decision.

I am curious to see what other experts post too though. ;)  Let me know if you have a question or need more info.

bol
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nobusCommented:
if the repair set includes the paper handling rolls and parts, and the fuser, i think a repair is a good option.
It depends also on the machine being "trustworthy"; did it have an history of problems? if yes, scrap it; if no, go for the repair
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ChrisCranieAuthor Commented:
I appreciate  the comments - the printer has been pretty reliable, so I think i'll invest in the repairs. A clean up has improved things, so when it starts sticking again regularly we'll get the repairs done.

Good to get some perspective, thanks.
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b0lsc0ttIT ManagerCommented:
Your welcome!  Thanks for the fun question, the grade and the points.

bol
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