Exchange Service hangs my server

Hi,
I have a Windows Server 2003 machine (SP2) running Exchange 2003 SP2.
Overnight, with no updates of anykind taking place, the server started to hang.

What I have found is that when restarting the server, it hangs and does not get past the "Applying COmputer settings" screen.
The only way I was able to get the machine to boot was by disconnecting the LAN cable.
Once in, I noticed that the Exchange services are have not started - although set to Automatic.  I changed these to Manual, and restarted and the server booted fine.
Now, when trying to start the services I start them in order of dependencies.  But when I get to the Exchange Information Store the machine hangs and is not responsive.
The only way out is to do a hard shut down.

Anyone have any ideas?

Thanks.
LVL 1
idsafsAsked:
Who is Participating?
 
idsafsConnect With a Mentor Author Commented:
Hi,
Sorry about that - it has been a long one in the server room this side - I was just going by the fact that nothing was working out...
But I agree mass2612 - you did answer the question that was originally asked.
My apologies for this, please award the points.

THe final solution - still running now - was to convert all users to PST's.  REcreate a new mail store, and EXmerge the PST's back into the mailstore for all users!  Ballache, but working.

Thank you for your help, and once again - sorry about that.
0
 
mass2612Commented:
Hi,

Are you domain controllers running ok? What are the DNS settings on the Exchange server pointing to? They should be pointing to LAN based domain controllers that are also hosting a copy of the global catalog.

Are there any errors in the event logs? Can you post them here? You might also want to use eseutil /mh pathandnameofmailboxdatabase to check if the database is in a clean or dirty shutdown state.

http://www.computerperformance.co.uk/exchange2003/exchange2003_eseutil.htm#Eseutil%20/mh
0
 
idsafsAuthor Commented:
Hi,
DC's are running fine, no issues there.  The Exchange server is pointing to local DC's hosting global catalog.

since the first post we have run the eseutil/d to try and do an offline defrag, but it came back that the database was in a dirty shutdown state.
We are now running an eseutil/p to repair this.  After that we are going to be running the ISINTEG command. (as per http://www.msexchange.org/tutorials/Exchange-ISINTEG-ESEUTIL.html)
Is there anything else we can try?
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

 
mass2612Commented:
Do the event logs show anything? If the database is dirty then it needs to be restored from backup (MS preferred option) or repaired using eseutil and isinteg. After an eseutil /p I normally recommend you to run an eseutil /d as this rebuilds the database and removes the inconsistancies.
0
 
idsafsAuthor Commented:
Nothing abuot this in the logs, and nothing for around the time the issue started.
We have run the ESEutil and it froze after a while - when rebuilding the tables.
We have now decided to roll back to the latst backup - which was four hours prior to the issue appearing.
Would you still recommend running the eseutil/d?
0
 
mass2612Commented:
No I would only run eseutil /d after doing an eseutil repair. If you are going to restore from backup which is the best option in these circumstances then the transaction logs should replay to the database and bring the store back online in a clean state.
0
 
idsafsAuthor Commented:
Hi,
I have resoted the database now, the services run and start fine.
I am now having an issue mounting the database in exchange.  Is there anything that one needs to do before attempting this?
all I restored was the database, does one need to restore the logfile as well?  Could this be the issue?
I am getting an error 9518, or ID no: c1041724.
Thanks.
0
 
mass2612Commented:
Dear Mods,

Is there anyway that we can be alerted why the deletion was requested? I think my comments 20795900 and 20796052 answer the original question.
0
 
Vee_ModCommented:
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
0
All Courses

From novice to tech pro — start learning today.