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oki c3300 not detecting new magenta toner just installed

i have an oki c3300 printer which is only 6 mths old, i have just replaced the magenta toner but the printer has not detected it, still have warning msgs suggesting toner is very low... there is no lcd display or maintenance properties on this printer??
any suggestions
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Oblessy
Asked:
Oblessy
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1 Solution
 
b0lsc0ttIT ManagerCommented:
Two suggestions:

First, try to remove the toner, shake it from end to end (gently) several times.  This could loosen and distribute the toner.  Then replace the toner and see if that works.  You might also restart the printer to see if it helps.

Another suggestion is found at http://www.c3300.co.uk/index.asp?menumode=0&content=sensorerror .  Hopefully the issue is one of these.  Let me know if you have a question or need more info.

bol
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hdhondtCommented:
Are you sure the printer wants a new toner, or a new magenta drum (imaging unit)? Many people are confused over the difference between them.
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hdhondtCommented:
You can also try cleaning the contacts on the drum, and the matching contacts in the printer.

Failing that, as the printer is only 6 months old, get it repaired under warranty
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OblessyAuthor Commented:
thanks for your comments after taking a closer look at the drum, it is clear when the toner is  placed in the locked position in the drum, the little black shutter which allows the contacts on the drum communicate with the printer is not opening fully..this is obvoiusly the problem. I have ordered a new drum in the hope it will rectify the problem..
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b0lsc0ttIT ManagerCommented:
Thanks for letting us know.  It sounds like Hdhondt's last comment may have been the key then.  Let us know if you have any other questions or have a question about closing this.  If you want to wait for the drum then that is fine too. :)

bol
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