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goldsmithwilliamsFlag for United Kingdom of Great Britain and Northern Ireland

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Printers disappear when using TS for no reason

Hi,
I have a number of remote users using TS to connect to the main site. TS is a based on a Windows 2003 server.
Every so often their printers disappear from their desktops and it takes a number of retries to get them working again.
Having looked around this is a known problem with TS and there is a resolution according to Microsoft (KB239088), but never having really used TS I am not sure how to proceed and need some guidance if anyone out there can point me in the right direction.
Having looked at the KB article it refers to an ntprint.inf file. I looked in this and I could not see the HP printer listed in there (HP1022). It also refers to an CPD or PPD or PDC files which I am not sure about.

Can anyone help me resolve this problem please. Thanks.
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RavenRR

You could have have a problem with the print spooler on the Server. Sometimes it will crash and all the printers with disappear. You most likely have someone printing to the wrong que or a phantom printer. Check your logs
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ASKER

I have checked that and from the KB article the errors they refer to are the ones I am getting. There are not phantom printer or incorrect queues.
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Cláudio Rodrigues
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