Hanging application OUTLOOK.EXE & Server too busy

Hello,
I have a 150 user enviroment running Windows Server 2003 with a Citrix Metaframe 4.0 enviroment. Recently I had a user call and say he was trying to access his email and he got a message saying the server was too busy and then I went to look in the event log on the server he was logged into and it threw and error stating: Hanging application OUTLOOK.EXE, version 12.0.6212.1000, hang module hungapp, version 0.0.0.0, hang address 0x00000000, EVENT ID: 1002. This is the first time this has happend and I am not sure why, any insight would be much appreciated! Thanks!
cmfcuAsked:
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cedarghostConnect With a Mentor Commented:
He wasn't logging in through Terminal Services or anything was he? Was he running Norton's? If so disable the Office plug-in. Here are some common causes for this error:
http://eventid.net/display.asp?eventid=1002&eventno=1522&source=Application%20Hang&phase=1
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cmfcuAuthor Commented:
Yes, all of are users log in through Terminal Services and we do run Norton Anti-Virus client on all machines. Thank you for the quick response.
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cedarghostCommented:
take a look at that link then. It has fixes for both of those.
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cmfcuAuthor Commented:
I did take a look at that link, we may be dealing with a bad RAM module, I am explororing that option right now. Are paging file tends to bounce quite a bit and it has hardly any load that would make it bounce like that.
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cedarghostCommented:
I bet you are right if there is nothing that is real memory intensive making it do that. Well good luck!
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cmfcuAuthor Commented:
Thank you for your help!
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cedarghostCommented:
You are welcome. Good luck.
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