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Debug Windows Photo Gallery

Posted on 2008-02-01
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Last Modified: 2013-12-04
While updating thumbnails, the program crashes, with the following:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C:\...
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

Is there a simple way I can debug the software by creating a file of the thumbnails it's updating? Then, when it crashes, presumably I can find the "offending" file(s).
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Question by:lhutton
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11 Comments
 

Author Comment

by:lhutton
ID: 20799160
Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      WindowsPhotoGallery.exe
  Application Version:      6.0.6000.16386
  Application Timestamp:      4549b56d
  Fault Module Name:      RealMediaDX.ax
  Fault Module Version:      1.0.1.1
  Fault Module Timestamp:      43877827
  Exception Code:      40000015
  Exception Offset:      00030bea
  OS Version:      6.0.6000.2.0.0.256.1
  Locale ID:            5129
  Additional Information 1:      9bba
  Additional Information 2:      f9cf0318208dec03dfe1c994083bb3ad
  Additional Information 3:      5116
  Additional Information 4:      ec342aa28e3e339a5bcb0d60e7ce9b41

Event Viewer:
Faulting application WindowsPhotoGallery.exe, version 6.0.6000.16386, time stamp 0x4549b56d, faulting module RealMediaDX.ax, version 1.0.1.1, time stamp 0x43877827, exception code 0x40000015, fault offset 0x00030bea, process id 0x136c, application start time 0x01c864ffce243990.
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LVL 34

Expert Comment

by:sramesh2k
ID: 20807427
RealMediaDX.ax - A RealMedia video codec. Does uninstalling this codec pack help?
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Author Comment

by:lhutton
ID: 20807493
How can I do that? I have the K-Lite Codec Pack installed, which includes a Codec Tweak Tool, but there doesn't seem to be an option to disable RealMediaDX.ax.

Any ideas appreciated.
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LVL 34

Expert Comment

by:sramesh2k
ID: 20808437
If there are no updates available for this Codec, then you may try disabling the offending Codec using this tool.

InstalledCodec - Disable/enable codec drivers and DirectShow filters installed on your system:
http://www.nirsoft.net/utils/installed_codec.html
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Author Comment

by:lhutton
ID: 20812313
I tried this - thanks - but there is no mention of Real*.

I tried uninstalling K-Lite Codec Pack, but no change, except now there doesn't seem to be a report of the error in the Event Viewer.
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LVL 34

Expert Comment

by:sramesh2k
ID: 20812337
Is Windows Photo Gallery still crashing? Also, does the Event log (Application) contain any data on the new crash
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Author Comment

by:lhutton
ID: 20812430
Yes, WPG is still crashing. No, there is no event log for the new crash.
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LVL 34

Expert Comment

by:sramesh2k
ID: 20820471
Click Start. Type "wercon.exe" and press Enter
See if there are error reports for "Windows Photo Gallery"
Double-click on an entry with status "Report sent", copy the information and paste into your reply.
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Author Comment

by:lhutton
ID: 20820563
There are no new entries there either, ie. none later than the one I posted originally.
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LVL 34

Accepted Solution

by:
sramesh2k earned 500 total points
ID: 20820676
Running out of ideas then, lhutton. Perhaps you can try out Windows Live Photo Gallery, a superset of WPG.

The Windows Experience Blog : Announcing Windows Live Photo Gallery:
http://windowsvistablog.com/blogs/windowsexperience/archive/2007/06/27/announcing-windows-live-photo-gallery.aspx
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Author Closing Comment

by:lhutton
ID: 31427247
Thanks for that; I'll take a look. And thanks for your help in general; much appreciated.
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