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Error message "unknown error 80030003" when trying to use message tracking on an XP SP2 computer

My superiors want me to be able to track messages in our office and one of them installed Exchange System Management along with Exchange SP2 on my XP SP2 machine, but message tracking just returns errors.

Prior to installing ESM, I installed IIS and the Windows Server 2003 Administration tools.

So, when I go into the message tracking center, I fill in the message ID and server name and hit "find now", I get the error "An unknown error has occurred id no: 80030003 Exchange System Manager" in a dialog box with an OK button.

What is causing the error? Do I not have the correct permissions somewhere? Is the McAfee client on my computer blocking some port that's needed for communication?

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1 Solution
Matthew MillersCommented:
Do you have access to the share on the exchange server?

If my server was called exchangeserver, the share would be


Make sure that you can see it and browse it
Does anything exist in the directory?
Does message tracking work for othe rpeople?
BriGuy2020Author Commented:
I do not have permission to view the log file - I can browse the directory, but not read the log file. Message tracking works for other people. I'll ask for permissions to the log.
BriGuy2020Author Commented:
I bet that is the problem: my superiors haven't realized that I need read access to that *directory* (I called it a file in my last comment). I'll find out on Monday.
BriGuy2020Author Commented:
OK, my boss gave me read permissions on the log directory. However, in doing so, all other groups on the ACL were wiped out. He didn't read a warning dialog carefully enough, and that's how they got removed. I don't know if that's going to be a problem or not, but I do know that now, when I search for a message, I get  this error:
"The tracking database on server is not available or the message has left the exchange organisation.

Facility: microsoft exchange management
ID no: c1032751"

What do we have to do now?

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