I have a user with an Exchange 2003 mailbox who is using Outlook 2003. I am moving the user to another machine, so I setup his mailbox on the new machine. Almost everything looks good - Calendar, email, etc. If I click the "Contacts" button, I see the list of contacts. The problem is that when the user creates a new email, and clicks the "To:..." button. When he does, the "Select Names" dialog box comes up, and the user can choose another user from the Global Address List, but there is not a way for him to choose someone from his "Contacts".
I am used to seeing a list called "Outlook Address Book" and a child item of that list called "Contacts." He can see the "Outlook Address Book" list, but there is no child item.
This user is using chached exchange mode, and I have already tried renaming the .ost file and triggering a re-sync, but the end result was the same. Any ideas?