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Outlook does not recognize the .pst file. Says it is not a pst file.

the user upgraded from Outlook 2003 to 2007 while away from the office. when she got back she could not connect to her pst file that resides on the share drive. I've tried to run scanpst.ext and it says it is corrupted. I recover her pst file from a backup (a couple in fact) and they all say that the files is not a recognized pst file.

war1

Hello Bmich71,

Check if the PST file is write protected. Right click on the file and select Properties. Make sure "Read Only" is not checked.

PST over LAN is not supported and sometimes does not work. Copy the PST to local computer. Then try to access with Outlook.

Hope this helps!
war1

Yiogi

Also try scandisk first and then scanpst a couple of times and see if this works. Sometimes it works wonders.

Also the file would get instantly corrupt if its over 2GB. Have a look at the link:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q296088

Bmich71

ASKER

Thanks. I forgot to mention that I had moved the file locally and it did not work even then. I checked the file and it is not "Read Only".

Bmich71

ASKER

thanks Yioqi, but it didn't help. Still the same error after running the scan 4 times. Also the pst file is only 22M in size.

war1

Bmich71,

Then all the backup PST file is corrupted. Instead of using ScanPST, you need something better. Use Outlook Recovery Toolbox to recover emails from the PST file
http://www.oemailrecovery.com/outlook-recovery.html

ASKER CERTIFIED SOLUTION

Bmich71

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