Cant restore HDD image from Acronis created tapes

Have a fairly severe issue restoring an Acronis imaged HDD from SCSI Tape.

I go through the process and on the first step where you select the image file I select the tape drive and click "next". Then it sits there and says "processing, please wait" for ever until I give up and eject and try the next tape some 12 - 24 hours later.

I have gone through 15 tapes, and have had one work (however it is 6 weeks old and the business owner is a little concerned about the six weeks of work they thought they had backed up onto their tapes).

Does anyone have any suggestions about what I can try to get data off these tapes?
GlitchA1Asked:
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kaos_theoryCommented:
I am sure you have , but reboot everything , I am not all that fimiluar with acronis but I ahve used it a few times . is there a restore log you could look at ? I am assuming that a image writes to the tape ok?
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Ahmed Abdel SalamPh.D. CandidateCommented:
I think best option is to contact acronis support...
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ChiefITCommented:
I am assuming you are using the True Image Backups and are placing the .TIB file onto the tape drive:

You might want to take the .tib file off the tape and put it onto another media device, like a mass storage device or another computer share.

Then, boot up the troubled PC with an Acronis created bootable CD. Navigate to the share with the .TIB file and try to restore the backed up device.

The reason you may be having problems with the tape backup is because the boot CD may not have the drivers to support tape drive.
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GlitchA1Author Commented:
Your assumption is half right. I used Acronis itself to store the tape image onto the tape.

No other package I've tried is happy to even attempt getting the TIB off.
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ChiefITCommented:
So, we might have a little chicken and egg scenario:

The TIB is just data, and you should be able to move the data with a simple copy/paste or a "copy E:xxx.tib to F:" from the command prompt  to a portable media, like a USB mass storage device. Once on a device that is supported by generic drivers, Acronis should be able to work with this.  Copying the file over could be done using the boot CD that Acronis creates.

As a note: Have you looked at Acronis' how too on tape drives?
http://www.acronis.com/enterprise/support/kb/topics/Products/cid/105/articles/574
or http://download.acronis.com/pdf/trueimageserver9.1_linux_ug.en.pdf
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GlitchA1Author Commented:
I have looked at the how too. Not much help for anyone but the freshest admin.
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ChiefITCommented:
Another thing you can think of is to take the tape drive out and put it into a working system. Then, install the drivers on that system. After that, put that TIB file onto a USB mass storage device or on that computer and share it. Then boot up with Acronis Disk and try to restore from that TIB file.

I think your problem with a Tape drive is the boot disk doesn't have the device drivers capable of performing the operation you need to perform.
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GlitchA1Author Commented:
The system is up and running trying to restore from inside aworking windows to a spare 500Gb drive.

There is no way I have found to get the TIB off the tape except with acronis. no other tape program I have is even will to try. They see the acronis media descriptor and stop.
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ChiefITCommented:
Let me know how things are going
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GlitchA1Author Commented:
We are renegotiating our contract with them. So possibly I wont have to deal with the issue
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GlitchA1Author Commented:
I managed to convince them to just accept that they had lost 6 weeks work.

We now have a CDP solution running in conjunction with tapes that gives them better bare metal and also with tapes they can just put critical data onto them which makes the tapes more portable (one tape per set type of thing)
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