asked on

Need to reset Toshiba Equium a200 BIOS password.

Hi Each.

I have just been given a Toshiba Equium laptop to repair. The customer has lost her Vista password.
But when I switched the machine on, I was presented with a screen requesting a BIOS password in order to proceed further. The customer was present and claims never to have set any password other than her user account password. (She is the sole user of the laptop which is only 4 weeks old.)
I have done some digging around the web but I can't find any usefull info on resetting the BIOS password on this particular model.
I have discovered however that traditional methods for clearing the CMOS will not work. There is also a utility provided by Toshiba for managing BIOS passwords but it only works from within Windows so I'm a bit snookered on that one.
Has anyone got any clues regarding resetting/bypassing the BIOS password on this model?

Thanks in advance.

The-Funster

ASKER CERTIFIED SOLUTION

rindi

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

☠ MASQ ☠

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

The-Funster

ASKER

It's not a repair as such. The customer asked if I would reset her Vista user account password as she has forgotten it and can't log on. When I powered on the machine I was presented with the BIOS password request screen. I need to get past this before I can address the Vista password issue.
She could send the laptop back to Toshiba but I suspect that this would be very expensive.
What's more of an issue though is the fact that she is going abroad next week and wanted to take the laptop with her.

The-Funster

SOLUTION

☠ MASQ ☠

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial