Where to start...
On Monday a clients laptop hard disk was on the verge of failing. I backed up the data, installed a new hard drive and proceeded to reinstall the software.
I'm having a problem installing some OLD accounting software (VADAR). I contacted the company's techsupport (for which we pay 1,400.00 a year). The support rep say's I need to install a "v" drive before we can run the software. The tech said he doesn't know how to install the "v" drive "because it's hardware".. "v" to me mean's a virtual drive which would be software but whatever.
I did some research and figured out how to create a virtual drive, called it "v" and created an autoexec.bat, added it to the registry so it will load at boot. Now I have a pretty little virtual drive (v drive) pointed at the vadar folder.
I'm pretty sure when I call tech "support" on Monday this will not be right. I pulled the new drive out, put the old drive in to see if there is a virtual drive setup on the old drive. The only drive's are c (root) & d (cdrom). I proceeded to check out the shortcuts on the desktop to see where they are pointed. That's when I saw this:
"C:\Program Files\Microsoft Office\OFFICE11\MSACCESS.EXE" "C:\vadar\act\Brookfield_app.act" /wrkgrp "C:\vadar\system.mdw"
What is interesting is the "/wrkgrp" entry. What is that all about? This is a stand-alone system. It doesn't connect to a database on the network. I'm assuming that entry is bouncing, redirecting, or mirroring back to the local machine. If this is true than my virtural disk isn't going to help me... ...I don't think...
Does anyone have any idea what is going on here? What's with the "/wrkgrp"? What's a "v" drive? How do I set it up? And finally, why on god's green earth are we paying 1,400.00 a yr for support when the support people don't know how to install their own software???
Thanks in advance..