I have a user that gets this message when in Outlook 2003 they try to open a sent document.pdf file.

I have a user that is sent documents from a HP Digital Sender, the Digital Sender sends PDF files and the default document name when its sent is document.pdf, it sends the document by email. When this user receives the document and they try to open it as an attachement in Outlook 2003 they receive the following: "Cannot save the attachment. Cant create file: Document.pdf, Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder." Also they receive the same message when they try to save the attachment to their My Documents or Desktop on the hard drive. They forwarded the document to me and I can open it from Outlook on my computer logged in under my account (note: I'm an administrator). Note: If the sender of the document resends the document and gives it another name other then document.pdf i.e. NameDocument.pdf the user can upen the document, this is a strange problem, does anyone know an answer??

Thank you,
DSterling
dsterlingAsked:
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Smart_ManCommented:
looks like rights/permissions problem. is the pdf program setuped for the admins only?

i guess even if you tried to change the default name your hp program saves file as you will get the same thing.

please more info about the user permissions/where they are trying to save/the email system

waiting for your reply
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dsterlingAuthor Commented:
I don't see it being a permissions issue, the user can save pdf files, just not the ones sent from the Digital Sender using the default document.pdf name, if the name is changed then they can save it, it dosn't make sense. I will experment with permissions tomorrow, the user is not available today.
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Smart_ManCommented:
well the message says that. either there is a file with the same name. or the folder is not allowing the user the modify/write/ .......


ok i will be here when you come back
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dsterlingAuthor Commented:
Smart_Man,

I gave the user local admin permissions and its still the same problem, I tried to save the document.pdf file from Outlook 2003 and made sure the directory that I tried to save it in did not have a file of the same name, I even tried to save it in different folders, on the desktop, my documents etc.. and still no success, do you have any other ideas?

Thank you,
DSterling
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Smart_ManCommented:
it sounds strange but i am sure there is something wrong with the description or there is something we are missing here.

can you change / edit the default file name for the pdf HP application?

have you tried their online FAQ ?

waiting for your reply
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dsterlingAuthor Commented:
I copied the message word for work from a print screen of the message. I've uninstalled adobe and reinstalled it and no difference, my next step is to uninstall Office 2003.

Haven't checked the online FAQ yet, I'm thinking of rebuilding the computer if necessary.

I'm busy with other issues currently, I'll have to get back to this later.
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dsterlingAuthor Commented:
Had to uninstall Office and reinstall, there didn't seem to be any other solution.
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zejarraCommented:
Hi DSterling - i had the same issue and i managed to resolve it doing the following:

   1. Open REGEDIT.EXE and go to Edit -> Find... In the Find dialog box type "OutlookSecureTempFolder" without the quotes and locate that registry key.

    2. That key will contain the actual folder location, and will look like:

       C:\Documents and Settings\%USER_NAME%\Local Settings\Temporary Internet Files\OLK#\ (where # is a random letter or number)

    3. Copy the location of that folder.

    4. Click on Start -> Run... and paste the folder location from step #4 then click OK.

    5. Windows Explorer will open that folder. Please, delete all files present.

    6. Restart Microsoft Outlook and you should be able to open your attachments.


Hope this helps.
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dsterlingAuthor Commented:
Zejarra,

Thanks for the info, it makes good sense, I wish that I knew it sooner.

DSterling
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RoehlITCommented:
I have tried that solution and still was unable to open or save .pdf documents that were emailed.
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RoehlITCommented:
Insted searching for the OUtlookSecureTempFolder.  I searched for any OLK folder and found a lot of .pdf's in OLK1 and I deleted them.  I then restarted outlook and I was able to open up all the pdf attatchments and save them.  Thanks for poing me in the right direction.
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