browser fails on images

When I go to some sites they work fine (e.g. Ebay.co.uk) but going to others (
www.experts-exchange.com , www.screwfixappliances.com or www.perfectpizza.co.uk 
) and I eventually I just get the webpage without the graphics or the whole page
does a timeout and fails. Firefox seems to work sometimes when IE7 doesn't but
mostly they both fail.  This is all on XP pro, all patches
 
This started a few days ago, nothing had been updated or installed recently, DNS
settings are correct for my ISP, clara.

I have another computer on the same network, behind the same router,
same settings for DNS and it doesn't have this problem

So far I have: scanned for virus, adware, etc
Emptied the cache, reinstalled ie7, re-entered all dns entries, rebooted several times,
Installed firefox (similar behaviour), checked the router dns settings, rebooted the router,
disabled the windows firewall
LVL 19
Nick UpsonPrincipal Operations EngineerAsked:
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PUNKYCommented:
In IE, Tool > Manage addon > Enable the ActiveX see if it help.
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Nick UpsonPrincipal Operations EngineerAuthor Commented:
IE, Tool > Manage addon gives me a list of active X, which one should I change. It seems unlikely that IE will affect firefox tho
0
David Scott, MCSENetwork AdministratorCommented:
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David Scott, MCSENetwork AdministratorCommented:
add one of the sites in questions to your trusted sites and if it loads fine its somewhere in your security settings for internet zone
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Nick UpsonPrincipal Operations EngineerAuthor Commented:
I've worked through the microsoft article and cannot add any of the sites to the trusted sites as IE insists they must start with https

All these items relate to IE only and the problem is with both browsers although FF seems to work better than IE

I have the same problem with the preview pane of outlook (not express) with emails that have embedded links to images
0
exhaustCommented:
Yes a good first step to try is adding the site to Trusted Sites. To get around that https problem,
Uncheck "Require server verification (https:) for all sites in this zone"

Also, right click the area where the image was supposed to load -> Properties -> copy & paste the Address (URL) of the image. Then paste that URL to IE address box. See if it will load. I've seen cases where the image is hosted on a site different from the current page you're viewing and if there's some form of blockage to that site where image is hosted on, of course it will not load. Example: www.akamai.com.  Try adding whichever site is hosting the image in your trusted sites as well.

At the same time, try similar steps with Firefox. Note: you can just right click and copy image location in Firefox to acquire image URL.

Good luck, let me know how it goes.
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Nick UpsonPrincipal Operations EngineerAuthor Commented:
added to trusted sites and checked the url of the images (same site)  - No effect

I get the html, then the images are requested they just don't arrive so usually the webpage times out, it's also inconsistant I can get a page up with images hit refresh and it fails
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David Scott, MCSENetwork AdministratorCommented:
from article, tools, options, advanced, under multimedia make sure "show pictures" is checked.  

lower your cookie settings, turn off pop blockers, uninstall any toolbars (yahoo,google,etc)

if no good, try reinstalling ie 7

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David Scott, MCSENetwork AdministratorCommented:
can you plug directly into the modem and bypass the router?  you said you checked the dns settings in the router---are those dns settings being passed correctly to your desktop?  start, run, cmd, ipconfig/all.  look at the dns servers.

check the security settinings in the router.  could be blocking something
0
Nick UpsonPrincipal Operations EngineerAuthor Commented:
show pictures is checked, tried reinstalling ie7,

another machine on the same network is ok so the router seems unlikely plus there is nothing in it's setup to block pictures plus dns settings are explicitly set on the desktop
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David Scott, MCSENetwork AdministratorCommented:
hmmm, ok, when did this start happening? did it coincide with an update or other change?  if you can remember a time when it wasn't happening, use system restore to restore back to that date and then pay close attention to ms updates or other that occur after that as may cause to reoccur.  

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Nick UpsonPrincipal Operations EngineerAuthor Commented:
"nothing had been updated or installed recently", I don't have a system restore point old enough due to all the other changes I've tried since to fix it. This started aprox a week ago.
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David Scott, MCSENetwork AdministratorCommented:
quoted from ms article:

"start Internet Explorer with add-ons disabled. To do this, click Start, click Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons)."

if it does follow this article to figure out which one is causing it:

http://support.microsoft.com/kb/928426

maybe you could download and install hijack this and post results here.  might uncover something.

 also what AV and AS did you scan with?


0
exhaustCommented:
Is clean building WinXP box an option? (if you have time for this). Might be worth the test, just to see once and for all, if it works fine then it's one of the add on software.
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Nick UpsonPrincipal Operations EngineerAuthor Commented:
disabled addons - problem remains

AV = CA antivirus & avg, AS = pestpatrol & PC tools spy doctor

hijack this says:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:36:20, on 04/02/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
D:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
d:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
d:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
D:\Program Files\Megatec\RUPS 2000\Rupsd.exe
C:\Program Files\Spyware Doctor\svcntaux.exe
C:\Program Files\Spyware Doctor\swdsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Dell SAS RAID Storage Manager\Framework\VivaldiFramework.exe
C:\WINDOWS\system32\cmd.exe
C:\Program Files\Dell SAS RAID Storage Manager\JRE\bin\javaw.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Dell SAS RAID Storage Manager\MegaMonitor\mrmonitor.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\TortoiseSVN\bin\TSVNCache.exe
C:\WINDOWS\stsystra.exe
D:\Program Files\Ahead\InCD\InCD.exe
C:\WINDOWS\VM_STI.EXE
C:\Program Files\Dell\Dell Laser MFP 1600n\NetworkScan\DNSCST.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Spyware Doctor\SDTrayApp.exe
D:\PROGRA~1\PESTPA~1\PPControl.exe
D:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\Program Files\Common Files\PWC3800\PWCam.exe
D:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\system32\ctfmon.exe
D:\Program Files\Copernic Desktop Search 2\DesktopSearchService.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
D:\Program Files\Megatec\RUPS 2000\Rupsw32.EXE
D:\Program Files\Lunabar\Lunabar.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\system32\cmd.exe
C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE
D:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\Download\HiJackThis.exe
D:\Program Files\Pfe\PFE32.EXE
C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - D:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Copernic Desktop Search 2 - {968631B6-4729-440D-9BF4-251F5593EC9A} - D:\Program Files\Copernic Desktop Search 2\DesktopSearchBand201013011.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - D:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [InCD] D:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [BigDogPath] C:\WINDOWS\VM_STI.EXE PLEOMAX PWC-3800
O4 - HKLM\..\Run: [DellNSCST] "C:\Program Files\Dell\Dell Laser MFP 1600n\NetworkScan\DNSCST.exe" /HIDEUI
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SDTray] "C:\Program Files\Spyware Doctor\SDTrayApp.exe"
O4 - HKLM\..\Run: [PestPatrol Control Center] D:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] D:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [AVG7_CC] d:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [CookiePatrol] D:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Copernic Desktop Search 2] "D:\Program Files\Copernic Desktop Search 2\DesktopSearchService.exe" /tray
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [RegistryCleanFixMFC] D:\Program Files\RegistryCleaner\registrycleaner2008.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] d:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] d:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [IETI] C:\Program Files\Skype\Phone\IEPlugin\unins000.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [IETI] C:\Program Files\Skype\Phone\IEPlugin\unins000.exe /VERYSILENT /SUPPRESSMSGBOXES /NORESTART (User 'Default user')
O4 - Startup: Lunabar Taskbar Icon.lnk = D:\Program Files\Lunabar\Lunabar.exe
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: RUPS Daemon.lnk = ?
O4 - Global Startup: SnagIt 8.lnk = D:\Program Files\TechSmith\SnagIt 8\SnagIt32.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://www.experts-exchange.com
O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) - http://www.linkedin.com/cab/LinkedInContactFinderControl.cab
O16 - DPF: {4E62C4DE-627D-4604-B157-4B7D6B09F02E} (AccountTracking Profile Manager Class) - https://moneymanager.egg.com/Pinsafe/accounttracking.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1176497755328
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/2.0.0.1/sysreqlab2.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1178905808000
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {FF1CD9A3-00CD-45C1-8182-4EEC229A182D} (Plaxo Auto-Import Utility) - http://www.plaxo.com/activex/plx_upldr-2k-xp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1142DA07-27FA-4922-926A-AB0B27512D7D}: NameServer = 195.8.69.7,212.253.16.72,195.8.69.12,213.253.16.72
O17 - HKLM\System\CCS\Services\Tcpip\..\{4C252AB8-B488-42C3-A18E-E1DA994A1D82}: NameServer = 213.253.16.72,195.8.69.7,212.253.16.72
O17 - HKLM\System\CS1\Services\Tcpip\..\{1142DA07-27FA-4922-926A-AB0B27512D7D}: NameServer = 195.8.69.7,212.253.16.72,195.8.69.12,213.253.16.72
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - d:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - d:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Imapi Helper - Alex Feinman - D:\Program Files\Alex Feinman\ISO Recorder\ImapiHelper.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - D:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: MRMonitor (MegaMonitorSrv) - Unknown owner - C:\Program Files\Dell SAS RAID Storage Manager\MegaMonitor\mrmonitor.exe
O23 - Service: SSMFramework (MSMFramework) - Unknown owner - C:\Program Files\Dell SAS RAID Storage Manager\Framework\VivaldiFramework.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Rupsd - Mega System Technologies, Inc. - D:\Program Files\Megatec\RUPS 2000\Rupsd.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe

--
End of file - 11456 bytes
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Nick UpsonPrincipal Operations EngineerAuthor Commented:
I figure it has to be this XP box as another on the same network is fine
0
David Scott, MCSENetwork AdministratorCommented:
in regards to the virus scan-you said AVG & CA?  Do you have both installed?  If so, that is notorious for causing problems.  You shouldn't have two AV programs installed.  

i forgot to ask do you have any errors in your system or application logs?





0
Nick UpsonPrincipal Operations EngineerAuthor Commented:
When this started I had CA installed already when it didn't find anything I uninstalled it and installed avg

I haven't seen any errors in the logs
0
David Scott, MCSENetwork AdministratorCommented:
you can run the system file checker.  put the xp cd in the cd rom.  then do start, run, type sfc/scannow and enter

if that doesn't work, you could boot to the cd and do a repair install of xp.

after that i don't know of anything to recommend but back up your data and do a clean install of xp
0
Nick UpsonPrincipal Operations EngineerAuthor Commented:
I already ran sfc (missed it out from the earlier list), repair of XP was my next thought as well. Will that update the TCPIP stack or do I need to specifically uninstall/reinstall it to make sure I've got the correct bits
0
David Scott, MCSENetwork AdministratorCommented:
what do you mean correct bits?  

0
Nick UpsonPrincipal Operations EngineerAuthor Commented:
correct dlls etc incase I've got a trojan or corrupt tcpip stack
0
David Scott, MCSENetwork AdministratorCommented:
why don't you try reinstalling tcp/ip before doing the repair.  that way you will know if that was it or not.  I'd be surprised if it was that as i'd expect to see some errors in the logs.  but give it a whirl
0
Nick UpsonPrincipal Operations EngineerAuthor Commented:
re-install of tcpip didn't help BUT creating a new user on the same machine works ok, Now I can migrate everything to the new account but I'd rather fix the old one if I can, ? registry setting perhaps
0
David Scott, MCSENetwork AdministratorCommented:
nice work!  i never think of that one.  

regarding the fixing of the old profile, i suppose you could try using msconfig (if you have the time and patience) to disable startup items and services to see if you can isolate what is causing the issue.  
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Nick UpsonPrincipal Operations EngineerAuthor Commented:
I already tried disabling all startup items - no effect, is there a way to migrate the old user with it's settings to the new one
0
David Scott, MCSENetwork AdministratorCommented:
system properties (my computer, properites), advanced tab, user profiles.  you can copy existing profile to new one.  but you have to be logged in as local admin (not the new or existing profile) to do the copy.

make sure you change the "permitted to use" section to "everyone"
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Nick UpsonPrincipal Operations EngineerAuthor Commented:
I used the export/import wizard which got most things moved over, I still don't know the original cause but thanks for trying everyone
0
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