Vista will not boot - The computer restarted unexpectedly

Posted on 2008-02-02
Medium Priority
Last Modified: 2009-04-21
I have a Vista PC that will not boot. I do not know what occurred prior to this condition as it has just been presented to me to try to resolve. The screen at boot time is

The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows click "OK" to restart the computer, and then restart the installation.

It will not boot into safe mode either. The error is that windows install cannot continue in safe mode.

I have disabled reboot on error in the startup options but that makes no difference either.

I do not have boot media, only a D2D recovery. I can boot the system using a WINPE disk and get access to the file structure.

Is there some way to edit a boot file to prevent it from believing it is part way through an install and continue the boot process?
Question by:Milkybar-kid
  • 2
LVL 15

Accepted Solution

vico1 earned 2000 total points
ID: 20806172
No because the istallation did not finish when the system was rebooted.
It sound that the system was rebooted right in the middle of an istallation. You must reinstall completely I don't know if there is another way around this.

Author Comment

ID: 20806182
Are you suggesting that it was part way through a Vista install? I'd be very surprised if that was the case as I believe that the EU had no access to any Vista media. They would only have the D2D recovery installed on the PC and that would only do an image restore.
LVL 15

Expert Comment

ID: 20806491
You would be suprised what EU would do.
But that's what it sounds like.
either they tried a repair that did not succed or an install that didn't.

Ether way you you need to know how you got there to try to salvage the problem but you don't. It's a shot in the dark that's why I suggest a reinstall or a complete recovery.
Good luck!

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