Outlook E-Mails Unfiling Themselves

Hi, Jon.

Sorry, I'm not clear on what "unfiling" means.  Can you explain, please?

They were moved from the inbox and then all of a sudden showed up in the inbox again and not in the folders they had been moved to.

I had a user with a similar situation and I found that she had a rule that moved items by sender to the desired folders and than she had another rule that grabbed messages by subject that moved them again.  You might want to check the order in which rules are applied to your user's messages.  If the user has a rule that moves items to the "In Box" - either by subject or sender or distribution list - and the rule was run after the messages were filed, it would move the items back to the "In Box".  Keep in mind that your user may have manually run a specific rule manually after his/her rules were run automatically - which would account for the fact that is doesn't happen all the time.  Hope that helps.

I don't think this is the result of a rule, but I could be wrong about that.  Rules only work when messages are sent or received and they only work on messages in the inbox.  Also, if this was caused by a rule, then it should happen on every message that meets the rule's conditions.  Since it seems to be sporadic my guess is that it's something else.  It could be a macro, an add-in, or the Blackberry.  I've seen a fair number of questions here on EE where items mysteriously disappeared or moved that was caused by a PDA/smartphone (e.g. Blackberry or similar device).

Hi jmkotman,

Any updates to your issue?