Unable to clean mass mailing worm with Mcafee

I see if the log C:\WINDOWS\System32\svchost.exe      Anti-virus Standard Protection:Prevent mass mailing worms from sending mail for the Acess Protection Log.

However a scan does not find any virus etc.

I have auto upgrade definitions for virus and up to date.
I also used AdAware and it also found no virus.
As the process is the generic svhost I have no way to see what it is using it.

I get this message once/twice  a day or similar from the Mcafee log
2/2/2551      20:21:51      Deleted       NT AUTHORITY\SYSTEM      C:\WINDOWS\system32\svchost.exe      C:\WINDOWS\TEMP\BN1.TMP      Spy-Agent.bv (Trojan)
2/2/2551      20:21:57      Deleted       NT AUTHORITY\SYSTEM      C:\WINDOWS\system32\svchost.exe      C:\WINDOWS\TEMP\BN1.tmp\00001860.EXE      Spy-Agent.bv (Trojan)
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1.  Can you run Hijackthis and show us the log please?
Open Hijackthis, click "Do a system scan and save a logfile" please don't fix anything yet.
Attach the log as 'Code Snippet'

Or download this tool below:
2.  Download SDFix and save it to your desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :

* Restart your computer
* After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
*  Instead of Windows loading as normal, a menu with options should appear;
*  Select the first option, to run Windows in Safe Mode, then press "Enter".
*  Choose your usual account.

*  Open the extracted folder and double click "RunThis.bat" to start the script.
*  Type "Y" to begin the script.
*  It will remove the Trojan Services then make some repairs to the registry and prompt you to press any key to Reboot.
*  Press any Key and it will restart the PC.
*  Your system will take longer that normal to restart as the fixtool will be running and removing files.
*  When the desktop loads the Fixtool will complete the removal and display "Finished", then press any key to end the script and load your desktop icons.
*  Finally open the SDFix folder on your desktop and copy and paste the contents of the results file "Report.txt" back

weblink1995Author Commented:
Have done just the first one so as to not change the environment yet.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:45:42 PM, on 2008-02-03
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal
Running processes:
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\ThaiSoftware Enterprise\ThaiSoftware Dictionary\Bin\MagicLnk.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan Enterprise\scriptcl.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [IPSentryV4] "C:\Program Files\RGE INC\IPSentry\IPSentry.EXE" /RUNSTARTUP 
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [MagicLinker3] C:\Program Files\ThaiSoftware Enterprise\ThaiSoftware Dictionary\Bin\MagicLnk.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-1229272821-1383384898-1708537768-1003\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-1229272821-1383384898-1708537768-1003\..\RunOnce: [NeroHomeFirstStart] C:\Program Files\Common Files\Ahead\Lib\NMFirstStart.exe (User '?')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - S-1-5-21-1229272821-1383384898-1708537768-1003 Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE (User '?')
O4 - S-1-5-21-1229272821-1383384898-1708537768-1003 Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE (User '?')
O4 - Global Startup: Canon LBP-800 Status Window.LNK = C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPPSWK.EXE
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1179826516972
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://thammachatk.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {882A7CC6-0163-4BC1-8BC1-505E36C9FFA2} (MaxHelper Control) - http://www.mnet.com/Ver2/App/totalApp/maxhelper/maxhelper.cab
O16 - DPF: {9656B666-992F-4D74-8588-8CA69E97D90C} - http://www.commonname.com/eng/oneclick/uninstbb.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{371E4F2F-4C36-453C-8707-11568BC51900}: NameServer =,
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: IPSentry Service Manager (SRVIPSEN) -  RGE, Inc. - C:\Program Files\RGE INC\IPSentryV5\srvipsen.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
End of file - 7984 bytes

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How about we just boot into Safe mode and run the scan with McAfee 3 times ?

Seems that we haven't tried the basics yet.

Yep, having just reread it, a simple boot into safe mode should fix this

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weblink1995Author Commented:
I will try the reboot option.  BTW was there anything in the log that suggested a virus/spy bot etc?
No signs of SDBot/IRCBot entries in the log, the below entry is the only one I can see need fixing. But some nasties/viruses can also hide from Hijackthis scan.

O16 - DPF: {9656B666-992F-4D74-8588-8CA69E97D90C} - http://www.commonname.com/eng/oneclick/uninstbb.cab

Have you tried other scanners?
Like SUPERAntispyware fopr example;

Since the nasties are in the Windows\Temp folder, also try running temp cleaners like these below;
Download and run ATF Cleaner by Atribune.
Reboot your computer into Safe Mode.
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser,
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time.



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I agree with rpggamergirl, she converted me to SuperAntiSpyware, it's awesome !

Nice to see you again rpggamergirl

Hi legalsrl,

I'm glad to see you back and helping here again, :)
weblink1995Author Commented:
Thanks - I will work through the various ideas and let you know the outcome if the mailing stops.
weblink1995Author Commented:
Cleaning the temp directory etc did the trick using http://www.atribune.org/ccount/click.php?id=1 
Afterwards I looked at http://www.ccleaner.com/download/ and is a much better programme re GUI and options such as clean the registry.
Oddly no viruses were found when ran virus scanner etc in safe mode.

Thanks for expert help.  Still a mystery but now the machine is back under control.
Glad to know that it's been resolved.

CCleaner is very good for cleaning temp files, I have it installed though I clean my registry using TuneUp Utilities as I don't trust CCleaner with my registry as it has some issues in the past.

Anyway, Good luck with it.
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