Computer "connected to Internet" but no data comes thru

This morning my laptop crashed with a blue screen while I was watching a video of JFK on Youtube.  I shut down by holding the power button for 5 seconds.  Upon trying to re-start, there was something wrong and the re-boot didn't happen.  On the next try Wi ndows did something to repair the startup files, and the booted normally.

Nopw my problem is that although the icon tells me I have good wireless connection, and the Network and Sharing Center tells me I'm connected to the Internet, no data come through to by browser, neither to Firefox nor to MSIE.  Strangely, the little desktop weather utility is indeed receiving data and works just fine, so I know there is a connection,

I have disabled the firewall, on the chance that the problem is there.  No results.  I also tried restoring the system to an earlier, happier time, but there was no effect.

Can somebody give me a clue how to troubleshoot this problem?

CW++
Charlie WestonAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ryansotoCommented:
Are you able to ping a website using the command line?
If so then the underlying software that powers the browsers may have been corrupted when the machine locked.
0
Charlie WestonAuthor Commented:
Ping request times out.  

How do I repair the underlying software?
0
smiffy13Commented:
If this was XP, I'd suggest running the winsock fix as this often seems to repair situations like yours. As it's Vista, try resetting the winsock keys manually: http://support.microsoft.com/default.aspx/kb/811259
0
Cloud Class® Course: Microsoft Exchange Server

The MCTS: Microsoft Exchange Server 2010 certification validates your skills in supporting the maintenance and administration of the Exchange servers in an enterprise environment. Learn everything you need to know with this course.

ryansotoCommented:
Also mak esure you try and ping somethign that will reply such as yahoo.com
If it times out then you can try running smiffys link
0
Charlie WestonAuthor Commented:
I tried "netsh winsock reset", and got the reply, "The requested operation requires evaluation."  

How's that for a cryptic response?
0
Charlie WestonAuthor Commented:
I got a response when I pinged yahoo.com
0
ryansotoCommented:
OK so that means DNS is working.
I assume IE 7 is installed.  If you go into control panel and uninstall it then it should revert back to using IE 6.  I have found this works in getting the internet rolling again.
Try that and see what happens.
0
Charlie WestonAuthor Commented:
I ran the Diagnose and Repair, and was told "Windows did not find any problem with your Internet connection."
0
ryansotoCommented:
Yeah that sucks its worthless.
When you start IE what happens you get  a page cant be displayed message?
0
smiffy13Commented:
hmm - maybe you need to run the command as an "elevated command prompt": http://computerbits.wordpress.com/2007/02/14/vista-elevated-command-prompt/
0
Charlie WestonAuthor Commented:
Ryansoto:

How do I uninstall MSIE 7?  It doesn't appear in the add/remove programs window, nor in the "Turn Windows features on or off" window.
0
Charlie WestonAuthor Commented:
When I start IE I get "Cannot dsplay"
0
ryansotoCommented:
irst lets reset the settings :)
In IE go to Tools > Internet Option Under the "Advanced" tab, press the "RESET" button at the lower right.
then try IE again.  Same can not display?
0
ryansotoCommented:
What if you right click the IE icon on the desktop and choose Start Without
Add-ons?
Or go to Start | All Programs | Accessories | System Tools | Internet
Explorer (No Add-ons).
0
Charlie WestonAuthor Commented:
When I type Command Prompt in the box, I get a command prompt window.  There is no icon.
0
ryansotoCommented:
http://support.microsoft.com/kb/936215

If my solutions dont help, IE7 is so tightly integrated into Vista you can not repair as in XP.
You need to do a reinstall.  That sucks
0
Charlie WestonAuthor Commented:
The option to run IE without add-ons apparently doesn't exist.
0
ryansotoCommented:
In IE go to Tools > Internet Option Under the "Advanced" tab, press the "RESET" button at the lower right.
then try IE again

Does resetting help?
0
Charlie WestonAuthor Commented:
I hit the reset button, with no discernable difference after restarting IE.

I'm still puzzled by the fact that my Desktop Weather is receiving data, while IE and Firefox do not.

C++
0
willcompCommented:
Try thes steps to reset winsock -- ensures command is run as administrator
Click Start. In the Start Search dialog box, type: cmd, and right-click cmd.
Click Run as administrator.
Type: netsh winsock reset, and then press the ENTER key.
Type: Exit and press ENTER.
Restart the computer

Since Firefox has the same symptoms, IE is apparently not at fault. Also, IE7 cannot be uninstalled in Vista, as most of you know.
0
NoLimit99RBSCommented:
Can you got to your network connections, right click on your wireless connection. In the list, what is listed? Is TCP/IP there?

You may want to try updating your wireless nic drivers.
0
top_rungCommented:
Try going through the troubleshooting steps found here.  There are several steps/methods, and something might help you.  Some of the steps may have already been suggested,...

http://support.microsoft.com/kb/926431


If you are testing this across a wireless connection, I suggest a hardwire first, and if it works, you can then troubleshoot your WAP/NIC as NoLimit suggested.

0
Charlie WestonAuthor Commented:
I finally figured out how to run the command panel "as administrator".  This time, when I commanded netsh winsock reset, I got a reply that it has been reset.

Now when I restart and open IE, I get "Website found. Waiting for reply..." down in the lower left corner.  The Cannot Display message doesn't seem to be coming up.

The Desktop Weather utility still works fine, pulling data and weather maps and so on; also, the Mozilla Feedback manager popped up and asked me to report my problem.  When I hit OK it was able to transmit whatever info it had to whatever server it talks to.  My only problem is my browsers.  I'd reinstall Firefox if I was able to get online to download the file.  Maybe I'll do that on another computer with a flash drive.

I tried hardwiring to the router to see if it was just a wireless problem, but I still can't browse the Net.  I am able to see other computers on the network, but not to browse files on shared disks.

C.
0
ryansotoCommented:
Try your firefox idea and post back.  Let me know how it goes.  Further investigation about IE being broken is you have to reinstall vista to fix it.
0
NoLimit99RBSCommented:
You may want to try popping in your Vista disc and booting to it and running a repair. It sounds like your TCP/IP stuff is corrupted/missing.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Charlie WestonAuthor Commented:
I finally gave up trying to repair the thing.  Since the computer was almost new, I decided to invoke the Nuclear Option and just do the restore back to the factory state.  I had to format the hard drive, but I lost no data.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.