USB devices: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19), usb devices not available in Explorer

Running WinXP sp2: USB devices have ceased being available to view in My Computer, Explorer etc.  Windows finds them and says they are ready to use then there could be a message such as G:\ refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network.... Sometimes there is no message, just nothing happens after plugging in the USB device.

No USB drives are visible in computer management. Under device manager  the USB device is shown as a disk drive with a yellow exclamation mark and the properties for a USB 2.0 Flash disk device read: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I have followed the troubleshooter. I have repaired Windows to no avail.  I have no idea what caused the USB devices to suddenly stop working. I haven't found any information in the Internet that will resolve this problem. Most code 19 errors refer to cd or dvd drives.
CantatechAsked:
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ded9Connect With a Mentor Commented:
Hi,

What happens when you start the removable service. Delete the upper filter and lower filter from here

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}

usb device.

Delete upper and lower filter and restart the computer.

Try it.

Ded9
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x86fixConnect With a Mentor Commented:
Do you have Roxio on this computer?
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ded9Connect With a Mentor Commented:
Hi

Delete usb upper filter


[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{25DBCE51-6C8F-4A72-8A6D-B54C2B4FC835}


Check in this location in registry.

If you see upper or lower filter delete it and restart the computer.


Also can try creating a new user account and check in that account



Ded9
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x86fixConnect With a Mentor Commented:
I have used the solution from ded9 and sometimes it is a complete fix.  But if you have Roxio 6 too you may have recurring/side issues as well.  I removed Roxio 6 and installed version  10 to get rid of the problem completely.
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johnb6767Connect With a Mentor Commented:
start>run>services.msc

In the listing look for Removable Storage Service. Is is set to Auto, and if not started, click the Start link in the top left...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
In c:\windows\inf, look for usbstor.inf....
If not, copy from another PC..When you find it, Rt. Click it and select Install....

See if it rebuilds the USB support...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Might also suggest running SFC...

I would start with the System File Checker...

Start>run>cmd.exe

sfc /scannow

You WILL need the XP CD for this to complete...

For details on SFC...

Scannow sfc
http://www.updatexp.com/scannow-sfc.html
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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willcompConnect With a Mentor Commented:
Have you tried removing USB hubs and controllers in Device Manager and rebooting to allow XP to reinstall them? If not, that's first thing I'd recommend. Disconnect USB devices first and reconnect after XP finishes driver installation.

Try advice from johnb6767 if reinstalling USB controllers and hubs does not help.
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CantatechAuthor Commented:
Here's what I have tried:
1. Removed all usb devices and restarted windows - it reinstalled all on restart - made no difference - still didn't show up.
2. Ran sfc /scannow.  No difference.
3. Did a repair of Win Xp sp2.  Still don't show up.
4. Looked for registry key as above - found but no reference to upper filters there.
5. Don't have Roxio.
6. Also created a new user account.  USB drives not available for that user either.

Have just now run services.msc as per the suggestion above.  It was set on manual I think  - I clicked start before I checked the properties.  Should it have been on auto?  Drives still not showing up.

I have c:\windows\inf\usbstor.inf.  Clicked install on it. No change in situation. When plugging in a drive to my USB1.1 it just tells me it would go faster in a USB 2 slot.  If I plug into the USB2 slot no messages, nothing.  The safely remove hardware dialog box tells me the controller working correctly, but the drive itself has the code 19 error.

Thanks for ideas so far.

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johnb6767Connect With a Mentor Commented:
"Should it have been on auto? "

Yes, and if you manually started it, might need to go to Disk Management and Rescan Disks....
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ded9Connect With a Mentor Commented:
Hi,

Try this install the hot fix and restart the computer.

http://support.microsoft.com/kb/892050/



Ded9
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CantatechAuthor Commented:
Thankyou - have put in a request for the hotfix. Will be back tomorrow.
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nobusConnect With a Mentor Commented:
can you post your setup? how many usb 1 and 2? an usb card maybe? now, we are just guessing...
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orangutangConnect With a Mentor Commented:
Also, try uninstalling all USB drivers and then letting Windows automatically reinstall them with https://filedb.experts-exchange.com/incoming/ee-stuff/6745-RENEWUSB.zip
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CantatechAuthor Commented:
Bus Adapters               Multimedia
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD

Other devices
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
Generic USB Hub
USB Mass Storage Device
USB Root Hub (5x)

Basically usually a Belkin 4 port hub F5U021 plugged into one of the 2 USB 1.1 slots on a separate card.

Extension cable plugged into USB2 slot so I can plug in the memory sticks, one empty.

Received MS fix.  No apparent change evident.

Will try latest suggestion when I get home from work.  Thanks
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ded9Connect With a Mentor Commented:
Hi,

If the issue was not resolved by the hotfix then max can try reseating the usb2 card or its a hardware issue.


Ded9
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x86fixConnect With a Mentor Commented:
Did you have a REV drive in this?
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nobusConnect With a Mentor Commented:
i would do this :
-test the usb devices on another PC
-if possible, use a powered usb hub
-use external powered drives
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CantatechAuthor Commented:
The usb devices all work on other pcs.
I have a powered usb hub already - the Belkin one mentioned above.

I am sorry but I do not know what a REV drive is.  

I have uninstalled all USB devices again but I'm not really sure what file you mean me to run, Orangutang, from your zip file.  There are three in there.  Do you mean I restart, let Windows find them again as I have done now three times, then click on one of your batch files?  Sorry to be a bit blond!

Also sorry to have stalled in this question - I had 2 full on days with work which didn't give me a chance to get onto my own computer.
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orangutangConnect With a Mentor Commented:
Extract the three files to some folder and run both batch files. Windows should automatically reinstall of the drivers after you run each batch file.
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CantatechAuthor Commented:
Ok - all done - but, alas, no joy.  Plug in a USB device and it is found etc ready for use but not visible in computer management at all.  Open the Safely Remove USB and it is there with the now usual yellow exclamation mark - still saying error code 19.  What on earth could it be looking for in the registry that isn't there?  As a consequence of my Windowx XP repair I have also developed a further issue of Wondows updates not installing!  Going from bad to worse!  Should I be reluctantly thinking about reinstalling XP after formatting the drive if the registry issue is unsolvable?

Thanks
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CantatechAuthor Commented:
Another thing I just checked - the services.msc - for removable storage it is on automatic but it says stopped - is that usual - should it not always be "started"
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orangutangConnect With a Mentor Commented:
Well, this should work to solve your Windows updates problem:
http://support.microsoft.com/kb/555615
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orangutangConnect With a Mentor Commented:
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orangutangConnect With a Mentor Commented:
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CantatechAuthor Commented:
Log file:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:07:09 p.m., on 06/02/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_Service.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\CA\SharedComponents\iTechnology\igateway.exe
C:\Program Files\CA\eTrustITM\InoRpc.exe
C:\Program Files\CA\eTrustITM\InoRT.exe
C:\Program Files\CA\eTrustITM\InoTask.exe
C:\Program Files\CA\SharedComponents\PPRealtime\bin\ITMRTSVC.exe
C:\WINDOWS\System32\ni_nic.exe
C:\WINDOWS\system32\IoctlSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CheckPoint\SecuRemote\bin\SR_GUI.Exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
C:\Program Files\CA\eTrustITM\realmon.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\A-DATA\USB Flash Disk Utility\PLBkMon.exe
C:\WINDOWS\system32\HotfixQ0306270.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\IE New Window Maximizer\iemaximizer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.darfield.school.nz/cgi-bin/admin/link.cgi?account_settings
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 172.31.232.250:3128
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 10.*;172.*;*.mindspring.school.nz
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &IERescuer - {4E8E825B-E848-4888-85AD-D44750C6E5C9} - C:\Program Files\IERescuer\IERescuer.dll
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PROMon.exe] PROMon.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
O4 - HKLM\..\Run: [Realtime Monitor] "C:\Program Files\CA\eTrustITM\realmon.exe" -s
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ADATA_PLUtil] C:\Program Files\A-DATA\USB Flash Disk Utility\PLBkMon.exe
O4 - HKLM\..\Run: [PLFFAP] C:\WINDOWS\system32\HotfixQ0306270.exe
O4 - HKLM\..\Run: [OSSelectorReinstall] C:\Program Files\Common Files\Acronis\Acronis Disk Director\oss_reinstall.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [IE New Window Maximizer] C:\Program Files\IE New Window Maximizer\iemaximizer.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Net2Phone - {4B30061A-5B39-11D3-80F8-0090276F843F} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Net2Phone - {4B30061A-5B39-11D3-80F8-0090276F843F} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by9fd.bay9.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1201690734547
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1201690714954
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft Terminal Services Client Control (redist)) - http://192.168.1.200/tsweb/msrdp.cab
O16 - DPF: {850BCF2F-CE67-4B46-A9A9-165DAF5311AD} (CSchoolConfigure Object) - https://cs.mindspring.school.nz/CSWebApp/TeacherSetup/TeacherSetup.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O16 - DPF: {CAFEEFAC-0014-0000-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0) -
O16 - DPF: {CAFEEFAC-0014-0000-0003-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0_03) -
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/2,0,0,4587/mcfscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = darfieldhs.local
O17 - HKLM\Software\..\Telephony: DomainName = darfieldhs.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = darfieldhs.local
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iTechnology iGateway 4.2 (iGateway) - CA, Inc. - C:\Program Files\CA\SharedComponents\iTechnology\igateway.exe
O23 - Service: eTrust ITM RPC Service (InoRPC) - CA - C:\Program Files\CA\eTrustITM\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Service (InoRT) - CA - C:\Program Files\CA\eTrustITM\InoRT.exe
O23 - Service: eTrust ITM Job Service (InoTask) - CA - C:\Program Files\CA\eTrustITM\InoTask.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\SharedComponents\PPRealtime\bin\ITMRTSVC.exe
O23 - Service: Macromedia Licensing Service - Macromedia - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Intel Client Instrumentation for DMI (ni_nic) - IntelĀ® Corporation - C:\WINDOWS\System32\ni_nic.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\system32\NMSSvc.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\system32\IoctlSvc.exe
O23 - Service: SiSoftware Database Agent Service (SandraDataSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite XII.SP1\Win32\RpcDataSrv.exe
O23 - Service: SiSoftware Sandra Agent Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite XII.SP1\RpcSandraSrv.exe
O23 - Service: Check Point SecuRemote Service (SR_Service) - Check Point Software Technologies - C:\Program Files\CheckPoint\SecuRemote\bin\SR_Service.exe
O23 - Service: Check Point SecuRemote WatchDog (SR_WatchDog) - Check Point Software Technologies - C:\Program Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe

--
End of file - 12250 bytes
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orangutangConnect With a Mentor Commented:
Try removing these:
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\system32\IoctlSvc.exe
O4 - HKLM\..\Run: [ADATA_PLUtil] C:\Program Files\A-DATA\USB Flash Disk Utility\PLBkMon.exe
O4 - HKLM\..\Run: [PLFFAP] C:\WINDOWS\system32\HotfixQ0306270.exe
since they seem to be running related to your USB drive. Also, have you tried safe mode?
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CantatechAuthor Commented:
I have tried safe mode but it seems that USB devices are not detected in safe mode as nothing happened when I plugged one in to either the USB 2 slot or the USB slot on the computer.  Normally I get the safely remove hardware icon but this never came up.

I ran a spyware scan - not much found there (I was already running 2 other spyware programs) I also deleted the Hijack this things described above.  By the way the Windows update suggestion from orangutan worked a treat - much appreciated.

To Ded9 - no lower filter but there was an upper filter.  Restarting now.
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CantatechAuthor Commented:
Awesome news - all usb devices bar one sony storage drive work again as does the usb camera, scanner.  I get the dialog box opening asking what I want to do, and all drives visible in Explorer.  I think that finally Ded9's suggestion was what did it but have also appreciated all the work done by Orangutan.

I have restarted the computer about 3 times to make sure the USbs continue working and so far so good.  I am rapt!
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orangutangConnect With a Mentor Commented:
Hmm, that's strange. I thought that if you remove the drivers normally or with DevCon, it deletes the Upper and LowerFilters values. Oh, well.
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CantatechAuthor Commented:
Thanks to all of you who contributed to solving this problem.  The ongoing assistance from orangutang and ded9 was awesome.  I was beginning to despair.  The final part suggested by ded9 seemed to solve the problem but orangutang has suggested so many useful things that maybe some of the things suggested were what helped resolve the issue also. Given that I entered another question part way regarding windows updates and the reply was instant and perfect I feel you both contributed equally to the resolution.  Not too sure about whether I have done the points right as this is my first time on here. Virtual chocolate fish to all - Cheers
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