dd501
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HP 4200dtn & 4250dtn PCL XL error
Hi, on our network we have 10 printers, half are the HP4200dtn model, and the other half the HP4250dtn model.
On larger prints (5 pages +) it seems to stop printing after so many pages and print out the following error message, then followed by pages with a single line of strange characters on each page:
PCL XL error
Subsystem: USERSTREAM
Error: MissingData
Operator: NewPath
Position: 97553
Its difficult to recreate the problem, it seems to happen randomly.
This problem has started happening since we had some new servers put in a month ago. We are running the same server software (Windows Server 2003) as we had on the old servers. We are also using the same printer drivers for the printers, and every setting on the printers on the new server is exactly the same as the old one.
What does the error message mean? And is there something which could be causing this error?
Some of the things I have tried with no success are:
- Different printer driver on the server
- Deleting all mapped printers on the PCs, removing the printer driver, then adding the printer back to the users PC
Many thanks for any advice
On larger prints (5 pages +) it seems to stop printing after so many pages and print out the following error message, then followed by pages with a single line of strange characters on each page:
PCL XL error
Subsystem: USERSTREAM
Error: MissingData
Operator: NewPath
Position: 97553
Its difficult to recreate the problem, it seems to happen randomly.
This problem has started happening since we had some new servers put in a month ago. We are running the same server software (Windows Server 2003) as we had on the old servers. We are also using the same printer drivers for the printers, and every setting on the printers on the new server is exactly the same as the old one.
What does the error message mean? And is there something which could be causing this error?
Some of the things I have tried with no success are:
- Different printer driver on the server
- Deleting all mapped printers on the PCs, removing the printer driver, then adding the printer back to the users PC
Many thanks for any advice
ASKER
thanks for your reply.
I tried these things and it still printed the error using the PCL6 driver. Also the PCL5 driver appears to miss pages off at the end of prints instead of printing the error out. As does the PS driver.
many thanks for any advice!
I tried these things and it still printed the error using the PCL6 driver. Also the PCL5 driver appears to miss pages off at the end of prints instead of printing the error out. As does the PS driver.
many thanks for any advice!
Does this happen from all applications/all files, or only from 1 application or file?
ASKER CERTIFIED SOLUTION
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If that does not help, install a PCL5 driver instead of the PCL6 driver you are using. PCL XL errors are unique to PCL6, and in most cases there is no obvious reason why they happen.
With any driver, using "Start printing after last page is spooled" is recommended, especially with large print jobs.