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HP 7410 NOT SCANNING NOW IT'S ON A NETWORK

Hello,

Went to scan with the HP7410 and it is no longer working. The "HP Director" status tells me it is "disconnected", although I can still print fine while in this state.

The printer has not been used for scanning since being put onto a home network. Assumed all worked fine as the test page was successful but now it looks as though the other features of the all-in-one are not functioning (as they had been when not networked).
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kajit69
Asked:
kajit69
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3 Solutions
 
skca54Senior EngineerCommented:
Are you connected via USB or Rj45?
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skca54Senior EngineerCommented:
Usually you cannot scan if you are not connected via USB.
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kajit69Author Commented:
I am connected wirelessly. This is a feature this product claims to have without losing functionality...

It worked fine wirelessly until put onto network....

Cheers,
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nobusCommented:
maybe a complete uninstall / reinstall  is needed; but check this out too :
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=23664&lc=en&cc=us&dlc=en&product=391194&lang=en

regarding network installation - do you have a firewall ?   disable it
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kajit69Author Commented:
Yes I have a firewall but disabling it failed to fix the problem.

Unfortunately the list provided does not solve this problem.
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nobusCommented:
i would try to uninstall it completely then, then reinstall
you can also check in the scanner properties if the port is still usb, or lan
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kajit69Author Commented:
Solution eventually achieved by contacting HP Support.

Steps taken were too numerous to detail here.

I suggest anyone with this problem to contact HP Support on this issue.

Half points awarded to "nobus" as some steps taken were detailed in his recommendation.

Cheers
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