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after reformatting PCV-RS100, USB does not work and neither do Sony's drivers

We had multiple problems with the OS and partitions, so we reinstalled Windows XP on the Sony desktop (it previously had XP on it). After install I went to the Sony website and downloaded all of the driver packages and installed them. Now the Audio and USB do not work. Very strange is that a Lexar flash drive will work, but PNY and Memorex flash drives and printers will not work--it does not recognize them as being installed because it says that it needs to locate drivers. When I point back to the Sony drivers (or the printers' drivers) they will hang for a few minutes and then fail. Any suggestions on this? I have also updated the BIOS per the update on Sony's website.
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lanehart
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lanehart
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1 Solution
 
simpswrCommented:
have you applied all the Windows Updates? . . particularly SP2?
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KCTSCommented:
Check to see if there is a chipset driver availabe from the Sony web site.
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lanehartAuthor Commented:
I do not see it here: http://esupport.sony.com/US/perl/swu-list.pl?mdl=PCVRS100&LOC=3

I think that I do recall finding the Chipset on the UK site. They don't have the exact same model listed but it's somelike PCV-RS102 so I tried them... Or do you see something else on the Sony link above that is work trying? I didn't download the software junk for CD burning and such.
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nobusCommented:
is ee only the last 3 as drivers; i suppose sound and usb were working before the reinstall?
you can test if hard and sound works by running from a knoppix live cd :
ftp://ftp.uni-kl.de/pub/linux/knoppix/KNOPPIX_V5.1.0CD-2006-12-30-EN.iso
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lanehartAuthor Commented:
Yes, they were working fine before the reinstall...everything worked fine, but the customer had messed up the partitions so we reformatted to fix this (and other issues with XP). I have a Knoppix love and I LOVE it. PDL is also nice. Any other suggestions on the drivers?
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f-kingCommented:
so no errors in device manager?
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f-kingCommented:
had a similar problem where you had to install drivers in a particular order for it to work try the chipset ,vga then sound
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lanehartAuthor Commented:
Okay, do you know where I can get the "official" chipset driver? I don't think that it's on the Sony site for the US. I only found it on the UK site for a slightly different model, as I mentioned above. I have heard of odd problems like this before, though. Thanks.
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nobusCommented:
normally, it is included in xp; it is only for the ones NOT included you find a nother one
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lanehartAuthor Commented:
Here's my thing--in device manager it shows the chipset as being installed. There is a "mystery" PCI card that has a Q mark and then there is some other thing like the NIC (not concerned, I have Realtec drivers), but the chipset shows as installed. I am totally baffled. By the way, I was frustrated and installed XP again to no avail--same problem. I HAVE to get this finished up tonight. Thanks.
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lanehartAuthor Commented:
WOW! I worked on this again today, chatting and talking on the phone with Sony. They claim that this is no longer supported and want me to pay $100 to send the hard drive to them in order to be reimaged. I am totally appauled with their support, but you already know how horrible it is (and virtually every tech company!). So...the Sony drivers are out. They didn't know anything about installing them in a certain order and the gentleman that helped me most gave me a link for the UK site that I had already found to download the RS102 drivers. It should be about the same, but it is not working. I am to the point now of purchasing PCI USB and Audio cards, because it will be far cheaper and less hassle than sending it off and paying for their insane service. Do any of you have any more suggestions? Thanks so much!
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nobusCommented:
wait a moment; try identifying the unknown devices
Start-Programs-Accessories-System Tools-System Information.
Click on "components" and highlight "problem devices".
Any hardware device with a driver problem will be listed here.
Make a note of the first line of the entry. It will contain a Vendor number and a Device number (VEN. . . . DEV. . . .) both four digits long.
Look up those numbers here:   http://www.pcidatabase.com/index.php

This will tell you the manufacturer and the chip number.  Check the manufacturer's website first
--------------------------------OR
run siw, and check what it tells you
--------------------------------OR
in device manager, right click the unknown ones, select properties, and look what it tells you
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Computer101Commented:
Forced accept.

Computer101
EE Admin
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