Offline Files - You are no longer connected to 'servername'

I have setup a new sbs 2003 server which was a migration from a Windows Server 2000 domain. The old server was demoted, renamed and then added back as a member server, to maintain a database application. Folder redirection and offline files is setup on the old server, and enabled through group policy. Now of course, all clients that logon to the new server, are looking for the old server for the folder syncronization. I found the section in GP to edit the location of the shared folder, however, it has not seemed to have had any effect on the client side. What am I missing here? I have seen on other questions that perhaps an edit on each client is needed to force a re-sync with the new(renamed) location?

Thanks for the help.

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

How long has it been?  Group policy is not instantly published to the clients.  You can force it witht he gpupdate /force command.  Run it on the server and on each workstation.
ecmaternAuthor Commented:
I ran that command on the server, but when I tried it on 1 workstation, I got the error "unknown coommand". Also, it had been a few hours after editing the gp.
Hello ecmatern,

In Folder Options, on the Offline Files tab, press CTRL+SHIFT, and then click Delete Files. The following message appears:
The Offline Files cache on the local computer will be re-initialized. Any changes that have not been synchronized with computers on the network will be lost. Any files or folders made available offline will no longer be available offline. A computer restart is required.
this will re-initialise the offline folders. This will also delete the connection to the old server.


Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

ecmaternAuthor Commented:
I am now on-site, and when I do as suggested above, at a workstation computer, opening a folder, go to 'Tools>Folder Options>Offline Files Tab, press CTRL+SHIFT, nothing happens. I really have very little experience with this feature, so I am somewhat at a loss here.

CTRL+SHIFT + mouseclick
this is windows XP client, right?
ecmaternAuthor Commented:
OK, that did work, (I missed the click part) and now the one pc I tried it on lost the connection totally. I need to re-establish it. It is telling me now that "The network folder \\netserver\user folder\"username" that contains My documents, is not available. Try again later ........

The name "netserver"  is the old server name. It has been renamed "dbserver". How do I edit that.

How did you join this pc to the network to begin with?
Did you configure the my documents redirection yourself manually?
ecmaternAuthor Commented:
No, the My Documents setup was done by the prior consultant, who left no documentation on anything. I do know it was setup in Group Policy on the windows 2K server. (It was named "Netserver"). We did a "Swing Migration" over to a new SBS 2003 server (to preserve all user and computer account info), which we also named "netserver" as well. Before bringing the new server on-line, the win 2K server was demoted from being a DC, renamed to "DBserver". and taken off line. After  the new sbs server was brought online, I rejoined the renamed server to the domain. Then, I edited the GP on the server, to reflect the new name of the old server.

So that's it in a nutshell. What else might you need info wise?
Okay ...
- First of all, you need to get all pc's on dhcp and let hte sbs server be the dhcp server.
- After that you need to join the pc's the correct way to the domain:!AB2725BC5698FCB8!278.entry
- Then you go to the server management console and run the 'configure my documents redirection' in the 'users' section.
When you log off and logon again the users 'my documents' will be directed to the correct folder  on the server.
Don't forget, this is SBS, this is NOT server 2003 ... one golden rule: use the wizards!
ecmaternAuthor Commented:
I understand about sbs and the wizards.I trust that philosopy.All of the pcs are on dhcp now. all other network functionality is ok. there is internet access, etc.  I really just need, for now to re-establish the connection on the old server. Once I accomplish that, I will then re-configure to use the new server. There must be a way toedit the offline files location?
you can try this.  it will need to be done on each pc.

from (
1. Click Start, type regedit in the Search box, and then press ENTER.
2. Locate the following registry subkey, and then and right-click it:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\CSC

3. Point to New, and then click String Value.
4.Type Parameters in the name box for the new key.
5.Right-click the Parameters key, point to New, and then click String
6.To name the new value, type CacheLocation, and then press ENTER.
7.Right-click CacheLocation, and then click Modify.
8.In the Value data box, type the name of the new folder in which you
want to create the cache.

Note Use the Microsoft Windows NT format for the folder name.
For example, if you want the cache location to be d:\csc, type the

9. Exit Registry Editor, and then restart the computer.
ecmaternAuthor Commented:
On the one pc that I "deleted" the cache, and then re-booted to re-initialize, how do I re-connect to the user's folder? I am just totally brain dead on this.
ecmaternAuthor Commented:
I should have added that I also tried the reg edit on that pc, and the key listed (HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\CSC) does not exist on that pc.
ecmaternAuthor Commented:
I apologize for not assigning points, but I eventually had to get Microsoft Tech support involved to get this resolved. I am not sure how i should allocate points in this case. Both tomcahill and suppsaws offered what I can call partiallly correct solutions. I feel compelled to split them between the two, if you both feel this is fair. Please let me know.

I'me not into this for the points, just glad that i could be of some assistance.
You can split whatever you want :)
ecmatern, is there any chance that you could post the solution that MS Tech Support walked you through? I've noticed that this is not an uncommon issue, and we're experiencing it at one of our sites currently. So far, I've been unable to find a solution here or other tech sites.
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:

Ecmatern's situation was a migration from an SBS2000, and it appears that he didn't follow the documented method ( which instructs you to stop folder redirection on the existing server before you start the migration.  Thus the previous redirection policy was retained locally on the workstations (a concept called policy tatooing).  Since that policy came from a different DC, the new folder redirection policy from the new server had a different GUID and didn't overwrite the old one.  

So, you need to manually clean up the old settings in the registry of each workstation.  Instructions for that can be found here:

ecmaternAuthor Commented:
Hello boxclever_ca and techsoeasy:

Here is the body of the e-mail I received from the very professional and helpful microsoft tech support personnel at the conclusion of my talks with them:

Steps Performed on the Server for your reference

>>We fixed the Folder Redirection Policy on the SBS Server as it was not configured Correctly

>>We checked users were not able to access \\netserver (SBS Server)

>>We fixed the SMB Signing on SBS Server
 Domain member: Digitally encrypt or sign secure channel data (always) disable
Domain member: Digitally encrypt secure channel data (when possible)                Enabled
Domain member: Digitally sign secure channel data (when possible)       Enabled
Microsoft network client: Digitally sign communications (always)               disabled
Microsoft network client: Digitally sign communications (if server agrees)             Enabled
Microsoft network server: Digitally sign communications (always)             disabled
Microsoft network server: Digitally sign communications (if client agrees)             enable
Network security: LAN Manager Authentication level      Send LM & NTLM responses

>>We applied a Policy to remove Logoff and found Policy got applied (Group Policy Processing was working Fine)

>>We ran csccmd /moveshare:\\Netserver user folder  \\dbserver\user folder on all the Client Machine

>>We also Ran Csccmd /disconnect:\\Netserver User folder on all the Client Machines

>>We Ran CSCCMD /Delete:\\Netserver User folder on all the Client Machines

>>We Re-initialize the CSC Database and rebooted the Machine

>>We enabled the Local Policy on all the client Machines
Always wait for the network at computer startup and logonEnabled

>>We changed the Registry Settings and pointed Personal and My Pictures to new Server (\\Dbserver) for all the Users

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

>>We ran Gpupdate /Force and logged off and found Folders were getting Re-directed to \\Dbserver  (WIndows 2000 Server)

You may follow below mentioned Link for your reference
Folders cannot perform Group Policy redirection or manual redirection on a Windows Vista-based computer
Folder Redirection CSE processing is delayed
Folder Redirection feature in Windows
You cannot set the Folder Redirection policy setting on a Windows XP SP2-based computer that also uses Group Policy settings to customize Internet Explorer
Features and functions in version 1.1 of the Client-Side Caching Command-Line Options command-line tool
Overview of Server Message Block signing

I want to clarify that it was not a swing from SBS 2000 to SBS 2003, but from a server running windows server 2000, which was their dc and ran their lob database(still does run the db), to sbs 2003. I mostly followed Jeff Middelton's Swing Migration, and I did make some mistakes - thankfully none fatal. In retrospect, I probably should have just backed up and wiped the old server, setup the new sbs, and then re-do the db server and join it to the sbs network as a member server. However, at the time I really did not have that luxury or the confidence to pull it off. I really wanted to keep the business up and running through the "migration", which we did do, and that was good. The techs from microsoft were able to get the folder re-direction working for the existing pcs/users.

I hope this helps. I apologize for the sloweness in my response...I want to thank techsoeasy for his link....and I wish perhaps I had his info at the time. Perhaps the small section in the word document about stopping folder redirection on the source server would have prevented all of my troubles. I do not know how I missed that, as I did have that and learn

Ernie Matern
ecmatern > thanks for the follow up post, much appreciated.
PAQed with points refunded (500)

EE Admin

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.