Issue with Internet Explorer 6 and 7


I've a user that is suddenlly having issues with Internet Explorer. They had IE7 installed with the latest updates installed, which I've now un-installed and using IE6 but still having the same issue.

IE seems to work ok but when you try to open a link in a page IE tries to open a new page and hangs. When you try to work on another application, IE kepps popping up on top the application that your trying to work on.

In the event log we get the following error
Source: Aplication HAng
Catagory: (101)
Event ID: 1002

Hanging application iexplore.exe, version 6.0.2900.2180,
hang module hungapp, version, hang address 0x00000000

As I've mentioned, I un-installed IE7 but still having the same issue. Tried using different profile on PC and also still same issue.

Does anyone have a resolve for the issue

Thanks in advance
Who is Participating?
upul007Connect With a Mentor Commented:
Do you have Java installed? Disable all add-ons on IE and re-try. It should work. Once it does, enable the add-ons one by one to see.
mohsynConnect With a Mentor Commented:
- popup blocker ?
- check for unwanted BHO (browser helper objects) (use hijack)
- corrupt files ( run "sfc /scannow" on command prompt)
- restore internet settings to default (advanced > restore defaults )

hope that helps
war1Connect With a Mentor Commented:
Hello ocdteam,

1. Disable third party extensions. With IE open, go to Tools > Internet Options > Advanced. Uncheck "Third party extensions". Click Ok. Reboot computer.

2. Clear your cache.  Go to Tools > Internet Options > General tab.  Under Temporary Internet Files, click "Delete Files" button. Click OK.

3. Reset IE settings.  Go to Tools > Internet Options > Programs.  Click on "Reset Web Settings" button. Go to Advanced tab and click "Restore Defaults" button. Go to Security tab and move the bar to Medium or Default. Click OK. Close all browsers. Reboot the computer.

4. If no joy, check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, firewall, antispyware, ad-blocker, popup blocker, and all Norton programs.

5. If no joy, run the System File Checker to repair any broken system files.  Go to Start > Run and type sfc /scannow
and hit OK.  You will need your Windows XP CD when asked.

6. If no joy, repair or reinstall Internet Explorer and Outlook Express in Windows XP

Hope this helps!
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.