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brightstor arc serve

we use arc serve version 11.5 sp3, i keep getting a job failed on our exchange server.

Job No....................... 2
Job ID....................... 231
Workstation.................. SERVER3
Source....................... dbaexchis\First Storage Group
Target....................... 2/03/08 8:16 PM, ID 9213, Sequence #2, S/N 1000044
Session...................... 16
Start Time................... 2/04/08  5:26 AM
Session Method............... Information Store Full
E8552
Failed to receive data from the Exchange database agent. (ADDRESS=\\SERVER3 (@0.0.0.0), EC=10060)
E8553
Failed to send data to the Exchange database agent. (ADDRESS=\\SERVER3 (@0.0.0.0), EC=-1)
Total Database(s)............ 1
Total Skip(s)................ 0
Total Size (Disk)............ 1 KB
Total Size (DB).............. 0 KB
Total Size (Media)........... 2,379.87 MB
Elapsed Time................. 22m 52s
Average Throughput........... 104.07 MB/min
Total Error(s)/Warning(s).... 2/0
Session Status............... Failed
E8563
Failed to send data to the database agent. (ADDRESS=\\SERVER3 (@0.0.0.0), EC=-1)


the backup job completes with everything else but fails with that issue on exchange, the only that has changed on the exchange server is that mailstore database was increased to 55gig via registry and the ms exchange service restared.
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scripttron75
Asked:
scripttron75
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1 Solution
 
dovidmichelCommented:
Check the Exchange DB Agent log.
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scripttron75Author Commented:
where is that??
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dovidmichelCommented:
On the Exchange server.
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scripttron75Author Commented:
i know that, but where exactly?
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dovidmichelCommented:
C:\Program Files\CA\BrightStor ARCserve Backup Agent for Microsoft Exchange\
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