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Norton Ghost 9 tray icon sometimes throws "Unable to connect to the service" error.

I'm running XP Pro and usually log on the Administrator where I run some utilities and scheduled tasks and monitors. ie. Norton System Doctor. I then login as my user (also admin). It seems that more often than not the Norton Ghost system tray app throws the error "Unable to connect to the service". The ghost console seems to run and function fine whether this error shows or not. If I log off and then back on a couple of times I'll catch it without the error. The Administrator account and my account seem to be independent relative to this. For example I'll get the Administrator logged on without the Ghost error and my account with the error or the other way around. Again, it doesn't seem to make a difference to the Ghost console's function.

I have tried the usual fixes. Both Ghost services are set to Automatic and they are started. .NET is installed.

SOLUTION

Norush

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QuickSRT8

ASKER

No, it doesn't appear to be any of those. That was mostly install problems. You have to have .NET properly installed and possibly a modification to boot.ini, etc. I've searched and the same hard error is usually due to the ghost or bit services not being started and automatic. I've verified all those. It appears to possibly be a startup/login sequencing problem. I suspect this because if I log off and back on, usually within 3 trys it will come up without the error. I also don't know if the error has any more effect than the message since the ghost console seems to function ok... at least it doesn't appear to complain about anything while using it but then again I've got some other problem in my other question (it's there whether the console throws the error or not).

ASKER CERTIFIED SOLUTION

and235100

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SOLUTION

Expert4XP

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QuickSRT8

ASKER

I also though it might be the network coming up too. I use wireless. I have the Wireless Zero Config SVC problem (was there ever a fix for that?) -- I made RescanOff.bat, RescanOn.bat scripts. It doesn't seem to be related to network connectivity as the tray icon will come up fine on occassion at the initial logon (with no connectivity). sigh... after reboot I usually logon the Administrator, wait for everything to come up, run my rescanOff then rescanOn, logoff, log back on so every has network connectivity when it starts.

I will try making Ghost wait for the network to see if that changes the timing/startup sequence. If that doesn't work then I guess I can live with the error (since it doesn't seem to have an effect) or get rid of the tray application (although I like being able to see what it's doing at a glance).

RescanOff.bat
@echo off
net stop WZCSVC
@echo on
 
RescanOn.bat
@echo off
net start WZCSVC
@echo on

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and235100

Ha! WZC is so flaky sometimes - occasionally I have seen it work perfectly - other times, well... best not to go there!
;-)

SOLUTION

Expert4XP

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QuickSRT8

ASKER

Thanks, I can live with this. Now if I can get my 3rd question solved (ID: 23134141) I can get my backup working again :).

and235100

Thanks - might take a look at the other Q...

Norton Ghost 9 tray icon sometimes throws &quot;Unable to connect to the service&quot; error.

Norton Ghost 9 tray icon sometimes throws "Unable to connect to the service" error.