[Webinar] Streamline your web hosting managementRegister Today

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1480
  • Last Modified:

Norton Ghost 9 tray icon sometimes throws "Unable to connect to the service" error.

I'm running XP Pro and usually log on the Administrator where I run some utilities and scheduled tasks and monitors. ie. Norton System Doctor. I then login as my user (also admin). It seems that more often than not the Norton Ghost system tray app throws the error "Unable to connect to the service". The ghost console seems to run and function fine whether this error shows or not. If I log off and then back on a couple of times I'll catch it without the error. The Administrator account and my account seem to be independent relative to this. For example I'll get the Administrator logged on without the Ghost error and my account with the error or the other way around. Again, it doesn't seem to make a difference to the Ghost console's function.

I have tried the usual fixes. Both Ghost services are set to Automatic and they are started. .NET is installed.
0
QuickSRT8
Asked:
QuickSRT8
  • 3
  • 3
  • 2
  • +1
4 Solutions
 
NorushCommented:
This is not realy my expertise but can this help you?

http://www.castlecops.com/t101390-Ghost_9_Service_Startup_Problem.html
0
 
QuickSRT8Author Commented:
No, it doesn't appear to be any of those. That was mostly install problems. You have to have .NET properly installed and possibly a modification to boot.ini, etc. I've searched and the same hard error is usually due to the ghost or bit services not being started and automatic. I've verified all those. It appears to possibly be a startup/login sequencing problem. I suspect this because if I log off and back on, usually within 3 trys it will come up without the error.  I also don't know if the error has any more effect than the message since the ghost console seems to function ok... at least it doesn't appear to complain about anything while using it but then again I've got some other problem in my other question (it's there whether the console throws the error or not).
0
 
and235100Commented:
This normally occurs, in my experience, when the network doesn't come up in time - especially when your recovery point in on a NAS drive - or on another computer on the network.
You can add a dependancy in for the Ghost service(s) - so that they wait for Network Connections (Netman) to be up and running:
http://www.petri.co.il/delay_services_in_windows_2000_xp_2003.htm
0
The new generation of project management tools

With monday.com’s project management tool, you can see what everyone on your team is working in a single glance. Its intuitive dashboards are customizable, so you can create systems that work for you.

 
Expert4XPCommented:
I don't know if this will help you, but the Ghost 9 system tray app really isn't necessary for Ghost 9 application to run.  I have always just disabled it (using msconfig or autoruns utility).  When I want to run Ghost 9 (or 10 etc.) I just start the application.

http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
0
 
QuickSRT8Author Commented:
I also though it might be the network coming up too. I use wireless. I have the Wireless Zero Config SVC problem (was there ever a fix for that?) -- I made RescanOff.bat, RescanOn.bat scripts. It doesn't seem to be related to network connectivity as the tray icon will come up fine on occassion at the initial logon (with no connectivity). sigh... after reboot I usually logon the Administrator, wait for everything to come up, run my rescanOff then rescanOn, logoff, log back on so every has network connectivity when it starts.

I will try making Ghost wait for the network to see if that changes the timing/startup sequence.  If that doesn't work then I guess I can live with the error (since it doesn't seem to have an effect) or get rid of the tray application (although I like being able to see what it's doing at a glance).


RescanOff.bat
@echo off
net stop WZCSVC
@echo on
 
RescanOn.bat
@echo off
net start WZCSVC
@echo on

Open in new window

0
 
and235100Commented:
Ha! WZC is so flaky sometimes - occasionally I have seen it work perfectly - other times, well... best not to go there!
;-)
0
 
Expert4XPCommented:
>> (although I like being able to see what it's doing at a glance).

If that is the case, then run the Ghost tray application yourself a couple minutes after boot.
Or, to automate the delayed exec/start of Ghost tray application, use a utlity like delayexec:

http://www.rjlsoftware.com/software/utility/delayexec/
0
 
QuickSRT8Author Commented:
Thanks, I can live with this. Now if I can get my 3rd question solved (ID: 23134141) I can get my backup working again :).
0
 
and235100Commented:
Thanks - might take a look at the other Q...
0

Featured Post

The new generation of project management tools

With monday.com’s project management tool, you can see what everyone on your team is working in a single glance. Its intuitive dashboards are customizable, so you can create systems that work for you.

  • 3
  • 3
  • 2
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now