Windows SBS 2003 POP3 connector - where is email? Not received in Inbox.

Windows SBS 2003 SP2
Exchange 2003 SP2
We are setting up email for the first time on an existing SBS 2003 server. We created a new mailbox and we can send mail out. We retrieve email using the POP3 Connector. We can send mail to ourself internally from Outlook and it arrives back in our mailbox internally. From outside, however, we send mail, it shows up in our host's webmail, we force the POP3 Connector to retrieve it, it disappears from our host's webmail box, but it never shows up in our local mailbox. The POP3 connector is set to deliver the mail to the local user's mailbox.
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HighTechGeekAsked:
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Jeffrey Kane - TechSoEasyConnect With a Mentor Principal ConsultantCommented:
If this is still a problem, please go through all the steps listed in this KB article to resolve:
http://support.microsoft.com/kb/885685

Jeff
TechSoEasy
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tgtranCommented:
Have you checked the queue to see if messages popped down is there or not?
Are your users with POP mailboxes have the same corresponding email addresses on Exchange?  (ie.  joe@abc.com on ISP/POP should have a mailbox on Exchange with the same email address - joe@abc.com)
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HighTechGeekAuthor Commented:
the email address is the same for the user as the POP email address. There don't appear to be any messages in the queue (everything shows 0, but I am not sure which queue you want me to look at).
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tgtranCommented:
Under local delivery or messages waiting to be routed
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HighTechGeekAuthor Commented:
Does Exchange have a junk mail filter enabled by default? Is that what could be happening to the emails? (I just check Delivery options and nothing is blocked).

I can't figure out what's going on.

Exchange is pulling the messages down from the POP server.
They are deleted from the POP server as soon as I run the POP3 Connector, "Retrieve Now".
But I can't find the messages on the Exchange box. The messages seem to be disappearing.
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HighTechGeekAuthor Commented:
tgtran,

I just realized I may not have answered your question. All the queues are empty including the local delivery and messages waiting to be routed.

Any ideas?
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HighTechGeekAuthor Commented:
no solution yet. I may just end up rebuilding the server...
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tgtranCommented:
POP3 Connector is pretty simple, it pulls emails from your ISP and places them in
c:\Program Files\Microsoft Windows Small Business Server\Networking\POP3\Incoming Mail
Then CDO pull emails from there and place them in
c:\Program Files\Exchsrvr\Mailroot\vsi 1\PickUp
to be delivered.  These downloaded messages are exempt from any IMF (junk mail filter).  If messages cannot be delivered, they will be moved to
c:\Program Files\Microsoft Windows Small Business Server\Networking\POP3\Failed Mail

So, if messages do not arrive in your inbox, please check "failed mail" folder.

To resolve this problem, you need to see if your CDO is working correctly.  You may want to run "c:\Program Files\microsoft windows small business server\networking\pop3\imbreg.exe" to re-register POP3 Connector.  Look in your Application event log for 1046 & 1048 eventID - telltale sign of CDO problem.

There is a KB about this - I will post the link once I find it again.

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Erol SaydamCommented:
Here same problem, if you find the link please send it . ik will try to find problem tomorrow again
tia
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HighTechGeekAuthor Commented:
So far, this problem still exists. I have not rebuilt the server and the client has decided not to use the server as a mail server for now. They will continue to use Outlook as a POP3 client. They may still decide to move to the server based email in the future, so I would still like a resolution on this.
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HighTechGeekAuthor Commented:
I skimmed through and this article looks very promising, TechSoEasy. However, at this point, the client hasn't wanted to move forward, so I wouldn't be able to test the solution. Perhaps selectron can try the solution and let us know if it is successful. It looks like maybe this is the KB article tgtran was going to post regarding the CDO issue??
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HighTechGeekAuthor Commented:
By the way... Thanks, TechSoEasy, for picking this up again!

If we don't get any more comments in the next few days, I'll probably just award you the points since the article seems to be complete and aimed at my exact problem.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
The KB really isn't a solution but rather it will step you through the entire POP3 Connector mail flow process so that you will be able to determine where its failing.  But by following that, you will easily be able to resolve whatever is causing the problem.

Jeff
TechSoEasy
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