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Windows Server 2003 COM+ Event System Service is stuck in "starting" mode - unable to manage server?

Network is an SBS 2003 R2 Domain with 3 member servers. Rebooted one of the member servers (Windows Server 2003) after installing Castelle FaxPress Server v9.0; The server is up an running, however, I cannot see any Icons at the splash screen after the login prompt? I have used Terminal Server to gain access ,but, no Icons either? Was able to view the services log via "manage this server" with SBS Console and noticed that the "COM+ Event System Services" is stuck in the "Starting" mode (@ Automatic Setting). Tried to stop &/or restart but the service but it's grayed out? Also tried to disable and change to manual setting without success. I'm able to access the folders on this server through the SBS, but, not sure if it will help? Any suggestions?    
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ECSI06
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ECSI06
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4 Solutions
 
TheCleanerCommented:
Best quick solution I have is to reboot to Safe Mode, remove the FaxPress Server software, and reboot again.  If it boots ok, there may be a conflict.

At that point, check the system and application event logs for errors between the install time and the uninstall time.  As well as installing SP2 on the server if you haven't already.
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ECSI06Author Commented:
I was able to reboot the server in safe mode (in all three choices), but, the screen is still (black) and empty of any Icons. I cannot use the windows key to present a programs menu, however, I can "ctl-alt-del" to get Task Manager - I Tried to run a task with out any success? NOTE: This server is running Win 2003 Enterprise (Build 3790) with SP 2 installed and is NOT the domain controller. [Server is an IBM x3850]

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TheCleanerCommented:
Hmm...well this article:  http://support.microsoft.com/kb/910730/

points to the same ideas, but it says SP2 fixes it.  Maybe reapplying SP2 will help, but Windows is supposed to keep a "copy" of the service pack in the system32 folder that automatically overwrites files that get replaced after the fact (basically no more need to reinstall service packs like back in the NT days).

When you get to Task Manager can you then run explorer.exe and get a desktop?
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ECSI06Author Commented:
Unfortunatley not... I can browse through the folders Windows Folder and view all files in the system32 folder... Is there a specific folder that I should locate for the service pack copy? If so, can I replace the current copy with the backup copy?

In regards to the MS article kb910730 - How do I tell if I'm running a 32 or 64 bit version of Windows Server 2003 Enterprise Ed.  (This system was installed by a software vendor to run a specific application.)

Also, would it  help if choose to Boot to another "Safe Mode" w/o networking or w/DOS?
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TheCleanerCommented:
You can check if it is 32 bit or 64 bit by going to run, typing msinfo32, and hitting enter.  It should list the OS name and Version and will include 64 bit if it is the 64 bit OS.

booting to safe mode w/DOS will just get you a command prompt only, won't help.  W/o networking is basically the same as what you are in minus networking support.

The service pack files are located in c:\WINDOWS\ServicePackFiles (sorry I was wrong about the location above), you really can't change them.  You could, however, download sp2 again or copy it from another server to the server and re-run it in safe mode to reapply it.

The system event logs should also show some errors if things aren't quite right and could point us to the solution.
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TheCleanerCommented:
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ECSI06Author Commented:
Thanks for your good and logical advice. Unfortunatley, it did not resolve this issue and I'm planning to restate my question.
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