deleting/hiding word2003 temp files

Hi all. I have a strange issue with temp word files. The machine is a client to an sbs 2003 server. the client runs win XP + office 2003. all users have access to each others files stored on the server. offline files is turned on. for some strange reason when word files are opened from the file share the temp files are becoming visable (~2392.tmp) and then are not being deleted when word is closed. I have checked the settings and hide temp files is set on both client and server. The temp file can be opened as a word document and viewed or deleted with no issues. Although multipul people can access the files their is only one person accessing them. the machine has been checked and appears clean from virus/spyware issues. Also SOME of the word files were originally 97 files transfered over time.
hope i have entered enough info to receive some possitive help. (first question i have asked)
Note. This issue is at a customers premises, so it may take a few days to test any remarks/ideas.
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dexterhomeAsked:
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Joanne M. OrzechManager, Document Services CenterCommented:
Since no one has responded, I'm giving this a shot -- something about SMB packets... see this article:
http://groups.google.com/group/microsoft.public.word.docmanagement/browse_thread/thread/87a91dbf118e221e/8ace7128886464c5%238ace7128886464c5

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dexterhomeAuthor Commented:
Thanks for the comment JOrzech. The link you posted gives me some avenues to check. I will check this and see what happens. once tested i will post back.
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Joanne M. OrzechManager, Document Services CenterCommented:
Excellent - I hope you find a solution.  Good luck and thank you.

Joanne
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dexterhomeAuthor Commented:
I was going to try what Joanne advised, checking the settings for SMB, but when i checked the secuirty policy i noticed that it was not defined. this means that the issue should have been noticable from the start and that all users are experiencing the issues. No other user has this issue, only one. This leads me to beleive that the issue must now be a permissions or profile issue.
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Joanne M. OrzechManager, Document Services CenterCommented:
Hmmm - and the plot thickens.... :)
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DamionasCommented:
I assume, your question regarding closing is on this question. So here goes:

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