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Blackberry Calender not syncing with outlook

We have 10 black berry devices in a exchange 2007 ccr enivonment and for some reason if i create a calendar on my BB it never syncs back to outlook, but if i  create a outlook event it syncs with my BB. I have tried to turn on and off the wireless sync and tried removing the battery for 10-20min
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tofitadmin
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tofitadmin
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1 Solution
 
spyordie007Commented:
This is almost certainly not an Exchange issue per-say, it's going to be between the device and the BES.

It's been several years since I've run BES, but as memory serves there are calendar sync options that'll need to be enabled for this to work.

Erik
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ElmtailyeCommented:
yes Erik you are correct.  there is a setting on the BES server for wireless syncing calendar.  you can also change what direction it syncs to.  sounds like you only have it going one way.

check the settings on your handheld and also on the BES server for each users account
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spyordie007Commented:
Thanks for the confirmation Elmtailye!

Erik
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tofitadminAuthor Commented:
I checked my server and it is on bidirectional settings for all, i also get this error message when i try to open the manager

"Failed to open the default message store using the MAPI Profile 'BlackBerryManager'. Please review the log for details. You will not be able to send messages from BlackBerry Manager by E-mail.
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spyordie007Commented:
I'm assuming 'BlackBerryManager' is the account you used for BB to run under (typically it's 'BESAdmin')?

Sounds like you just need to grant that account privilages to the mailstore:
http://knicksmith.blogspot.com/2007/03/granting-blackberry-permissions-on.html
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tofitadminAuthor Commented:
My issue was resolved by restarting the exchange servers and everything was ok after
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