Why might the LN Client be reverting to it's 'just installed' state & the user ID file no longer working?

I have a recurring issue with a selection of Lotus Notes users where their LN Client seemingly reverts to a just installed state. The user ID file no longer works and the only solution seems to be to reinstall Lotus Notes and use their original ID file from when their LN account was created.

However, this fix does not seem to be permenant as we have had the same issue repeat itself with the same users.

If anyone can offer even an idea of what might be happening, it would be appreciated!
QuantelICTAsked:
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brwwigginsIT ManagerCommented:
what do you mean by the user ID file no longer works? Password not work? Does the password work but can't access the server? that type stuff

When you say "just installed state" do you mean it is running through the wizard to configure the client?
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SysExpertCommented:
Sounds like the notes.ini file is being messed with, or possibly a corrupt Windows User profile.
Create a new one.


I hope this helps !
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QuantelICTAuthor Commented:
By "just installed state", you are right (brwwiggins) - the wizard to configure the client starts. The password for the affected user doesn't work. Interestingly, even after re-installing the Notes Client, the user cannot login using that ID file.

With regards to a Windows User profile, they are network users and the Notes data directory is actually on a network drive rather than in their windows profile.
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brwwigginsIT ManagerCommented:
the notes.ini file resides in the notes program directory even if the data directory is on a network drive. Depending on whether this is a multi user or single user install the location of the program directory could be on a windows profile. You'll have to search for the notes.ini file and see where it is located.

The only time I've ever seen the wizard come back up on an existing installation is when the notes.ini is modified or missing. I would start the focus there. The notes.ini also specifies the keyfile (ID File) to use on the client. I would also make sure there are no ID files on the local machine since the data directory is on a network share.

 
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QuantelICTAuthor Commented:
Our Notes setup is rather weird - the notes.ini file is also stored on the network drive. Notes is told about its location via an argument in the desktop shortcut.
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brwwigginsIT ManagerCommented:
interesting, almost makes me wonder if they lose connection to the network drive and Lotus can't find it's data files or INI.

Guess I'll have to think on it more
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qwaleteeCommented:
Your setup insn't all that weird, it is, or at least used to be, pretty common.

Notes figures out whether it needs to run the startup wizard based on the SETUP=xxx line in NOTES.INI. If it does not see that line, or if the line has a value below the current threshold, then Notes runs the wizard and updates the value to the current threshold.

So, why don't you confirm that the notes.ini's for users exhibiting the problem truly are going bad? You might consider having the Notes shortcut take backup copies of notes.ini.

If the ID is really dead (as opposed to just needing to update notes.ini with its location), then something is hosing the lcinet directory. It could be lost network connections, or improperly shut down Lotus Notes, or multiple simulatenous runs of Lotus Notes by this user, or some outside system, e.g., something like volume shadow copy.
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QuantelICTAuthor Commented:
Thanks qwaletee - next time we see the issue, I will have a look at what you suggest. I will leave this question open for now - fingers crossed!
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qwaleteeCommented:
I have no idea why this woudl be deleted. Last comment posted QuantelICT was that he is waiting for a recurrence to try things out.
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QuantelICTAuthor Commented:
Apologies - we are still waiting for a reoccurance of the issue. After getting emails from EE recommending to close or choose a solution, there really isn't any other option for us but to close the question as we can't choose a solution until the issue reoccurs. If that is a breach of the members agreement then I apologise, but in some cases, problems take some time to solve.
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qwaleteeCommented:
I see no reason why this question can't be left open. It is true that usually questions left open for a while are that way because the owner has not bothered to come back, but this would be an exception. Let it stand for up to another 4 weeks, that should be fine.
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