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how to resolve this issue event id 3005.

Our exchange servers  2003 are clustered, the problem we are experiencing are mail is not delivered to some users on other virtual servers and  on the bridgehead server it give us this error:  event id 3005 , NDR . users are receiving mail from one virtual server.  Please assist .
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Kantse
Asked:
Kantse
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1 Solution
 
Veerappan SundaramSenior Technical ConsultantCommented:
Can you post the complete Event log here?
And need more details about your setup.

>>>> Veera.
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KantseAuthor Commented:
Hi, users are not receiving mail internaly from this virtual server but they receive from d75fers002 and d75fers001 but they cannot send to users on d75fers003 but this users on d75fers002 can send to them.
3005.txt
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Veerappan SundaramSenior Technical ConsultantCommented:
1. For the Event ID 3005, check the below link:
    http://www.experts-exchange.com/Networking/Misc/Q_21439432.html
2. For the event ID: 5007, are you able to failover your cluster resources? If yes, ,move the resources
    to the other node and check for the message tracking. If it works, then reboot the first node and
   move the resources back to this node and check.
3. Download ExTRA from Microsoft site and check for your message routing issues.

>>>> Veera.
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KantseAuthor Commented:
Maybe this can give you the light:  When I use telnet to send to users on server d75fers003 they receive the  mail, but when using outlook client they do not receive that mail and it does not give any error , except those I send to you. problem still persist.
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Veerappan SundaramSenior Technical ConsultantCommented:
1. If you have more than one recipient policy in exchange, check the primary SMTP for these users.
2. To verify the SMTP issues, use ADSIEDIT (available with Windows 2003 support tools) to compare it
    with working ID.
3. When you do Send/Recieve in outlook, do you see any error message?
4. Check for possible OAB issues. Enable the Diagnostics logging for OAB on problematic server and
    check the event log.

Did you try ExTRA?

>>>> Veera.
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KantseAuthor Commented:
3.When i click send/receive i dont get anny errors. I  will try ADSIEDIT today , How to use ExTRA.
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Veerappan SundaramSenior Technical ConsultantCommented:
Go to the download page of this tool. You can see the details there itself.
OR just follow the on screen instructions.

>>>> Veera.
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KantseAuthor Commented:
Today this is where we are:
Mail are delivered as follows
1. EVS001 - EVS001 >> Delivered OK
2. EVS001 - EVS002 >> Delivered OK
3. EVS001 - EVS003 >> Delivered OK
 4. EVS002 - EVS001 >> Delivered OK
5. EVS002 - EVS002 >> Delivered OK
6. EVS002 - EVS003 >> Non-Delivery
 7. EVS003 - EVS001 >> Delivered OK
8. EVS003 - EVS002 >> Delivered OK
9. EVS003 - EVS003 >> Delivered OK
 So there seem to be a problem in sending mail from D75FEVS002 TO D75FEVS003, however, EVS003 can successfully send mail to EVS002
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Veerappan SundaramSenior Technical ConsultantCommented:
Good statistics.

So, Enable SMTP logging on both servers and also enable diagnostics logging for all under  MSExchangeTransport. make sure to increase the application log size to 32 MB or 64 MB.

If you don't get any useful hint, then enable the diagnostics logging under MSExchangeIS/Mailbox --> Transport General, Transport Delivering and Transport Sending.

Note: You can get the solutions if you use ExTRA.

>>>> Veera.
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KantseAuthor Commented:
 ExTRA , is it a .exe or just Extra because i dont get any file from MS side.
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Veerappan SundaramSenior Technical ConsultantCommented:
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KantseAuthor Commented:
I have downloaded the EXTRA  thank you.  I checked my routings,DNS and tested SMTP they are fine ,  when i send using telnet the user does receive mail. with outlook client no delivery.
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Veerappan SundaramSenior Technical ConsultantCommented:
1. Did you try to send email from outlook using the SMTP address instead of Address book?
    If yes, what is the result?
2. From a Desktop machine, telnet to EVS001 and send emails to the user in EVS003. Check for the
   result. If this fails, then there is routing loop.

>>>>> Veera.
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KantseAuthor Commented:
We have one node you cannot do fail over to so we restarted both node at the same time and  failed to the other node and its working thank you.
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KantseAuthor Commented:
What could have  caused the hanging of mail, after we rebooted both nodes at the same time  we swapped  virtual servers took 003 where 002  was.  
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KantseAuthor Commented:
We have one node that the system attendant fails and you cannot do fail over to this node
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Veerappan SundaramSenior Technical ConsultantCommented:
If the failover does not happen and the SA fails, there could have been a failure in the past which was not rectified.
1. Do a online backup of exchange and cluster.
2. Dismount the stores.
3. Delete the System Attendant resource from cluster admin. And also delete all the SA dependant
    resources.
4. Recreate System Attendant, it should recreate all the other resources with you old configuration
   details.

>>>> Veera.
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