Move tape from autoloader drive back to slot?

Does anyone know how to use the Backup Exec GUI to move a tape 'stuck' in the autoloader's tape drive back to one of the open slots?

We have a Dell PowerVault 124T 8 tape LTO2 autoloader.  After a cancelled job, there is a tape still in the drive (as indicated by a green play arrow on the drive in the Devices section), and the slot it's normally in shows as Empty.

I know how to use the autoloader's front LCD panel to move the tape back, but this device is in a colo environment and I would like to know if I can do this remotely and save a trip.
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adolphus850Connect With a Mentor Commented:
I think if you stop and start the backup exec services it will sort itself out.  It might show the LTO as offline when you restart the services, but you can enable them again.  It should show the tape as being in the slot (if i read your problem correctly)
JacksonTechnicalAuthor Commented:
That worked!  I should have thought of that.
If the above does not work then shut down BE and do it via the library itself. See the User Guide, if you don't have a copy it can be found here:

Tapes can be moved either via the front panel or the Remote Management Unit.

Operator's Panel Functionality
Using Cartridges
Moving a Single Cartridge
You can easily move a single cartridge from one location to another inside the autoloader.
   1.      From the main menu, scroll to Commands, and then press Enter.
   2.      From the Commands submenu, scroll to Move, and then press Enter.
      The Move screen appears under From:. Scroll to the current location of the cartridge you want to move. Slots that are occupied by a data cartridge are indicated by an asterisk (*).
   3.       From To:, scroll to the location to which you want to move the cartridge. Slots that are occupied by a data cartridge are indicated by an asterisk (*). Press Enter.
   4.      Press Enter.
          *            If you select an empty location, No Source Tape appears on the LCD. Choose a different location.
          *            If you select a location that is already occupied, Destination Full appears on the LCD. Choose a different location.

Remote Management Unit
Library Operations Page
You can move tapes, run a system inventory, reset the picker to its home position, or perform sequential operations from the Library Operations page. When you click Library Operations, the page displays.
Moving Tapes
From a remote location, you can request that a tape be moved from one position to another. To move a tape:
   1.      From any page, click the Library Operations heading. The Library Operations screen displays.
2.      From the Moving Tapes section of the page, click the drop-down menu under From: and select the current location of the tape that you want to move.
            NOTE: You can also click the slot on the graphic of the autoloader magazine to select and move a cartridge.
   3.       From the drop-down menu under To:, select the location to which you want to move the tape, and then click submit.
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