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Exchange 2007 Backup Exec 11d

Posted on 2008-02-05
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Last Modified: 2013-12-01
I keep getting the same error over an over.
Despite the User Forums at Symantec, I haven't found a solution.

One solution is the following:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q838183 
but that is for Windows SBS 2003
We are running Exchange 2007, Windows 2003 Server Std.  
Can someone guide me thru this?

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Question by:gjohnson71
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LVL 24

Expert Comment

by:ryansoto
ID: 20825338
Whats the error you are getting?
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Author Comment

by:gjohnson71
ID: 20825545
Sorry, I thought that i put it down.  It's

Backup Exec 11d: \\servername\Microsoft Information Store\First Storage Group: Error e0008516 - Resources specified for snapshot do not have any valid data on them.

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Author Comment

by:gjohnson71
ID: 20877178
Does anyone have any insight on this issue?  I'd really like to know what the experts think.
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Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

 
LVL 24

Expert Comment

by:ryansoto
ID: 20877496
http://support.microsoft.com/kb/838183

Others also have this same issue.
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Author Comment

by:gjohnson71
ID: 20877554
That's wonderful if I had Windows 2003 SBS.  I actually stated that KB article in my question.  Does anyone else want to try?
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LVL 24

Expert Comment

by:ryansoto
ID: 20877837
MS references the same fix for 2003 std/enterprise/etc NOT just SBS
http://support.microsoft.com/kb/822896/
This also referneces exchange 2003 but I am looking for updated info on 2007
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LVL 24

Expert Comment

by:ryansoto
ID: 20877925
http://seer.entsupport.symantec.com/docs/280033.htm

Does this help or does it not apply?
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Author Comment

by:gjohnson71
ID: 20878019
That Symantec article was the first thing that I tried.  It seemed to be a perfect fit, but it wasn't.  It looks like the registry entries for  Exch 2007 are totally different, so I don't think that that other article will help.

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LVL 24

Expert Comment

by:ryansoto
ID: 20878251
Understood.  thats all the info I could fine about the issue.
I assume you dont have support with Symantec?  I had to call them a few times to resolve backup exec issue and they have been top notch
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Accepted Solution

by:
gjohnson71 earned 0 total points
ID: 22124724
Symantec was able to resolve the issue.  The biggest problem was that there needed to be a user setup (other than Administrator) that could run the backup.  

We also followed the guidelines in
http://seer.support.veritas.com/docs/275975.htm
to resolve the other issues.

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Expert Comment

by:Emulous
ID: 23904719
Yes, I was looking at the wrong server.  I have made sure all of those things are good.  I will post back tomorrow.  I need to see what happens tonight.
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