Registry errors: Primary references like "StartMenu" "Desktop" "Programs" reference missing files.

I'm using Windows XP SP2 on my laptop.  I was having problems with very slow startup and couldn't find the problem.  I bought Fix-It and ran the registry fixit program, finding that numerous files had gotten unassociated from registry references.  I was able to fix all of them except the ones below.  I was afraid to change them because I didn't understand them well enough.  My computer is running MUCH better now, and the only obvious problem is that whenever I start my computer (and perhaps at other times as well, I'm not sure) I get the following error window popup.

SERVER BUSY
This action cannot be completed because the other program is busy.  Choose Switch To to activate the busy program and correct the problem.

When I choose Switch To the Start Menu pops up.
*******************************************************************************************
The only Event Viewer errors are:
(A)
Event Type:      Error
Event Source:      Application Error
Event Category:      (100)
Event ID:      1004
Date:            2/5/2008
Time:            1:43:39 AM
User:            N/A
Computer:      DUSTYFOOT
Description:
Faulting application svchost.exe, version 5.1.2600.2180, faulting module unknown, version 0.0.0.0, fault address 0x00a02981.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 73 76 63   ure  svc
0018: 68 6f 73 74 2e 65 78 65   host.exe
0020: 20 35 2e 31 2e 32 36 30    5.1.260
0028: 30 2e 32 31 38 30 20 69   0.2180 i
0030: 6e 20 75 6e 6b 6e 6f 77   n unknow
0038: 6e 20 30 2e 30 2e 30 2e   n 0.0.0.
0040: 30 20 61 74 20 6f 66 66   0 at off
0048: 73 65 74 20 30 30 61 30   set 00a0
0050: 32 39 38 31               2981    

and (B)

Event Type:      Error
Event Source:      Application Error
Event Category:      None
Event ID:      1001
Date:            2/5/2008
Time:            1:45:41 AM
User:            N/A
Computer:      DUSTYFOOT
Description:
Fault bucket 05590719.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20   Bucket:
0008: 30 35 35 39 30 37 31 39   05590719
0010: 0d 0a                     ..      
**********************************************************************************
The Fix-It program gives the following details for the registry errors:

Problem:
The registry item Programs references the missing file Programs.
Key Path:  
HKEY_USERS \S-1-5-20 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders
File Path:
C: \Documents and Settings \NetworkService \Start Menu \Programs

Problem:
The registry item Startup references the missing file Startup.
Key Path:  
HKEY_USERS \S-1-5-20 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders
File Path:
C: \Documents and Settings \NetworkService \Start Menu \Programs \Startup

Problem:
The registry item Desktop references the missing file Desktop.
Key Path:  
HKEY_USERS \S-1-5-20 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders
File Path:
C: \Documents and Settings \NetworkService \Desktop

Problem:
The registry item Directory references the missing file Directory.
Key Path:  
HKEY_USERS \& \Microsoft \Windows \CurrentVersion \Internet Settings \Url History
File Path:
C: \WINDOWS \History

Problem:
The registry item Favorites references the missing file Favorites.
Key Path:  
HKEY_USERS \S-1-5-20 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders
File Path:
C: \Documents and Settings \NetworkService \Favorites

Problem:
The registry item NetHood references the missing file NetHood.
Key Path:  
HKEY_USERS \S-1-5-20 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders
File Path:
C: \Documents and Settings \NetworkService \NetHood

Problem:
The registry item NetHood references the missing file NetHood.
Key Path:  
HKEY_USERS \S-1-5-20 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders
File Path:
C: \Documents and Settings \LocalService \NetHood

Problem:
The registry item Personal references the missing file Personal.
Key Path:  
HKEY_USERS \S-1-5-20 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders
File Path:
C: \Documents and Settings \NetworkService \My Documents

Problem:
The registry item Personal references the missing file Personal.
Key Path:  
HKEY_USERS \S-1-5-20 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders
File Path:
C: \Documents and Settings \LocalService \My Documents

Problem:
The registry item PrintHood references the missing file PrintHood.
Key Path:  
HKEY_USERS \S-1-5-20 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders
File Path:
C: \Documents and Settings \NetworkService \PrintHood

Problem:
The registry item PrintHood references the missing file PrintHood.
Key Path:  
HKEY_USERS \S-1-5-20 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders
File Path:
C: \Documents and Settings \LocalService \PrintHood

Problem:
The registry item SendTo references the missing file SendTo.
Key Path:  
HKEY_USERS \S-1-5-20 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders
File Path:
C: \Documents and Settings \NetworkService \SendTo

Problem:
The registry item SendTo references the missing file SendTo.
Key Path:  
HKEY_USERS \S-1-5-20 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders
File Path:
C: \Documents and Settings \LocalService \SendTo

Problem:
The registry item Start Menu references the missing file Start Menu.
Key Path:  
HKEY_USERS \S-1-5-20 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders
File Path:
C: \Documents and Settings \NetworkService \StartMenu

Problem:
The registry item Startup references the missing file Startup.
Key Path:  
HKEY_USERS \S-1-5-19 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders
File Path:
C: \Documents and Settings \LocalService \StartMenu \Programs \Startup
**************************************************************************************
The choices Fix-It offers for reassociated the references are all something like this example for the StartMenu error:

C:\WINDOWS\System32\config\systemprofile\StartMenu
C:\Documents and Settings \LocalService \StartMenu
C:\Documents and Settings \carol \StartMenu
C:\Documents and Settings \AllUsers \StartMenu
C:\Documents and Settings \Administrator \StartMenu
C:\Documents and Settings \DefaultUser \StartMenu

****************************************************************************
MY QUESTION is this:
It looks like all the registry errors are the same sort of thing.  Which option should they be relinked to?  Administrator, All Users, DefaultUser, LocalService, or my login account "Carol"?  Also, for the registry errors (per Fix-It) that have both LocalService and NetworkService versions, should those be relinked to different files?

One quirk:  I reassociated my "My Documents" with a D: drive version of D: \Documents and Settings \ carol.  This was done years ago when I first got this laptop.  I haven't had any problems with that, although I did notice that some items got dropped into C: \Documents and Settings \carol over the years, but not enough that I cared.  The D: drive option is not available in the Fix-It drop downs.

Thanks,
Carol




savvycarolAsked:
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vishal_impactCommented:
HI
you might be able to try system restore by going into start menu > programs > acessories>systemtools this will restore system to previous safe state
0
souseranCommented:
S-1-5-20 is the      NT AUTHORITY\NETWORK SERVICE. Is this computer on the network?
0
savvycarolAuthor Commented:
I'm a little afraid to do System Restore since so much has changed since I first got this computer and I don't think I've been consistent really about recording safe states.  

In response to souseran ... Yes, this computer is on a home network.  Also on the network, a desktop computer using XP, an HP all-in-one printer (newly installed yesterday) a wireless router and a TIVO box.  The desktop is the primary computer on the network ... although in an earlier version of the network my laptop was set up as the primary computer (setup over a year ago that way).  It's using a Linksys wireless-g 2.4 ghz router.

0
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savvycarolAuthor Commented:
Also, note that all Fix-It errors refer to S-1-5-20 except the Startup one which refers to S-1-5-19.
0
souseranCommented:
S-1-5-19 is the NT AUTHORITY\LOCAL SERVICE  
0
souseranCommented:
Do not make any changes yet. Please provide the following information

If you go to C:\Documents and Settings\ how many profiles are listed there? Are there any that you know for sure are no longer being used? you mentioned a previous profile on D: Does it still exist?
0
savvycarolAuthor Commented:
There are NO profiles that no are no longer being used.  My profile "carol" is the only one being used actively.  My husband has a personal profile used VERY occasionally on the C: drive.  The rest are all the defaults (Adminsitrator, All Users, Default User).  The profile on D:\Documents and Settings\ for "carol" does still exist.  It's using 44MB and only has Application Data for Google Earth in it (which I would be willing to delete ... don't use it much.)  The "carol" profile also exists on C:\Documents and Settings\.  "carol" is the only profile in both places.  My C: drive "carol" profile is using 140MB.  

I'm having real problems with my C: drive being too full.  I've still got 12GB free on my D: drive but only 2GB free on my C: drive.    That was why I tried to change it, but obviously that's not so easy.  Finally, I've redirected "My Documents" to a file on the D: drive, which is working just fine for me.   It currenlty holds over 4GB.
0
souseranCommented:
Look at the File Paths in the error messages, and reassociate with what's missing. For example,  reassociate this one:

The registry item SendTo references the missing file SendTo.
Key Path:  
HKEY_USERS \S-1-5-20 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders
File Path:
C: \Documents and Settings \LocalService \SendTo

with

C: \Documents and Settings \LocalService \SendTo

Try *one* of the LocalService ones for starters and see if, when you boot the PC next, that *one is still on the list. If it's not, do the next one, and test it. Then the next, etc.
0
savvycarolAuthor Commented:
Souseran:  Unfortunately I don't have the option within Fix-It to select
C: \Documents and Settings \LocalService \SendTo.  

My only options are:
C:\WINDOWS\System32\config\systemprofile\SendTo
C:\Documents and Settings \carol \SendTo
C:\Documents and Settings \Administrator \SendTo
C:\Documents and Settings \DefaultUser \SendTo

0
souseranCommented:
First, check to see if the folder C:\WINDOWS\system32\config\systemprofile exists. If it does, and still one at at time, try connecting to the corresponding subfolder in

C:\WINDOWS\System32\config\systemprofile
0
savvycarolAuthor Commented:
I've done that with almost all the LocalService references (SendTo, Startup, PrintHood, Templates, NetHood).  The one I didn't do is the one for My Documents because the problem is described slightly differently in Fix-It.  The problem is stated this way:

User:Local Service.  The registry item "Personal" references the missing file "My Documents."  I'd rather check with you before linking that LocalService registry item.

Should I link the NetworkService registry items to the same place (C: \WINDOWS \System32 \config \systemprofile)?   The ones that remain are:  Start Menu, SendTo, PrintHood, NetHood, Templates (and not part of the LocalService items) Recent, Desktop, Favorites, Programs, Startup, Favorites.  There is also a NetworkService version of the Personal /My Documents item noted in the paragraph above, although that one dies not have the heading "User:LocalService" at the start of the problem description.

I'm going to reboot now and see what happens.
0
souseranCommented:
If the others work after the reboot, check to see if the folder C:\WINDOWS\system32\config\systemprofile\My Documents exists. If it does, try connecting the User:Local Service registry item "Personal" to C:\WINDOWS\System32\config\systemprofile as well
0
savvycarolAuthor Commented:
After reboot, all the LocalService registry items that I re-linked to C: \WINDOWS \System32 \config \systemprofile have showed up again in Fix-It as being problems.  I guess that means it didn't work.  Do you have another suggestion?

Thanks.
0
souseranCommented:
Can you try going to http://windowsupdate.microsoft.com, checking for, and installing any updates?
0
savvycarolAuthor Commented:
The file folder C:\WINDOWS\system32\config\systemprofile\My Documents does not exist on my computer.  I have Owners Documents and Recent Documents in the systemprofile folder, but not My Documents.

I'm set for automatic Windows Updates, and I checked again and am still current ... except for one update I've had trouble with.  The update is downloaded, but the installation has failed the 3 times I've tried it.  The update in question is Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1 (KB928366).  The details provided by Microsoft for this installation failure are:

Error Code: 0x643
Try to install the update again, or request help.

I haven't worried much about this because a later version of a security update for Microsoft .NET Framework was installed successfully.  Unless you think this is related to my Fix-It problems I say let's ignore this issue for now.
0
souseranCommented:
I was more concerned with your security updates.

As far as your .NET error, check the table on this article:

MS07-040: Vulnerabilities in the .NET Framework could allow remote code execution

http://support.microsoft.com/kb/931212/en-us

Also, check here:

http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows%20Operating%20System&ProdVer=5.2&EvtID=1004&EvtSrc=Application%20Error&LCID=1033



0
savvycarolAuthor Commented:
I have all my security updates.  Any other ideas?
0
savvycarolAuthor Commented:
Are you still working with me on this, souseran?
0
souseranCommented:
Still here. Wicked sinus infection has knocked me for a loop today. Have you checked for malware?

HijackThis http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis

Please post a log. Don't fix anything yet.
0
savvycarolAuthor Commented:
Here is my Hijack This log.  I don't understand it at all.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:53:16 PM, on 2/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Quicken Online Backup\AgentSrv.EXE
D:\PROGRA~1\AVANQU~1\Fix-It\mxtask.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
D:\PROGRA~1\AVANQU~1\Fix-It\mxtask.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe
C:\WINDOWS\System32\ezSP_Px.exe
D:\Program Files\iPod\Bin\iPodWatcher.exe
C:\Program Files\Venturi2\Configurator\ventcfg.exe
C:\Program Files\SiteAdvisor\6021\SiteAdv.exe
D:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Venturi2\Client\ventc.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Sony\HotKey Utility\HKWnd.exe
D:\Program Files\iPod\Bin\iPodSrv.exe
D:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\PerSono\perstray.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
D:\Program Files\HP\Digital Imaging\bin\hpqnrs08.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\system32\HPZinw12.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\carol\Local Settings\Temporary Internet Files\Content.IE5\377QV2ZM\HiJackThis[1].exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://www.printme.com/support/adobe/index.html
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://my.yahoo.com/"); (C:\Documents and Settings\CAROL\Application Data\Mozilla\Profiles\default\uk3pqw93.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\CAROL\Application Data\Mozilla\Profiles\default\uk3pqw93.slt\prefs.js)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6028\SiteAdv.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - d:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6028\SiteAdv.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [SonyPowerCfg] C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [ISBMgr.exe] C:\Program Files\Sony\ISB Utility\ISBMgr.exe
O4 - HKLM\..\Run: [VAIO Update 2] "C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe" /Stationary
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Microsoft IntelliType Pro] "C:\Program Files\Microsoft Hardware\Keyboard\speedkey.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [iPodWatcher] D:\Program Files\iPod\Bin\iPodWatcher.exe
O4 - HKLM\..\Run: [Venturi Configurator] C:\Program Files\Venturi2\Configurator\ventcfg.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe -Embedding -boot
O4 - HKLM\..\Run: [RCScheduleCheck] C:\Program Files\VCOM\Recovery Commander\RCSCHED.EXE -CHECK
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6021\SiteAdv.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [HP Software Update] D:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "D:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - Global Startup: HP Digital Imaging Monitor.lnk = D:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = D:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Perstray.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Quicken Online Backup TaskBar Icon.LNK = C:\Program Files\Quicken Online Backup\CBSysTray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_01\bin\npjpi142_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_01\bin\npjpi142_01.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - d:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - d:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1B9935E4-8A50-4DD8-BD09-A7518723BF97} (Talisma NetAgent Customer ActiveX Control version 3) - https://quicken.ehosts.net/netagent/objects/custappx3.cab
O16 - DPF: {2E12FB00-546B-4EE3-9CC2-057BF02E1C17} (Webshots Multiple Media Uploader - Container) - http://community.webshots.com/html/atx/wsaxcontrol.cab
O16 - DPF: {2EB1E425-74DC-4DC0-A9E1-03A4C852E1F2} (CPlayFirstTriJinxControl Object) - http://download.games.yahoo.com/games/web_games/playfirst/trijinx/TriJinx.1.0.0.55.cab
O16 - DPF: {41D1977F-4161-4720-800F-EA4903983A38} (Jigsaw Genius Control) - http://www.worldwinner.com/games/v42/jigsaw/jigsaw.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
O16 - DPF: {62969CF2-0F7A-433B-A221-FD8818C06C2F} (Blockwerx Control) - http://www.worldwinner.com/games/v47/blockwerx/blockwerx.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1112749910175
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1201550105180
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {AC2881FD-5760-46DB-83AE-20A5C6432A7E} (SwapIt Control) - http://www.worldwinner.com/games/v61/swapit/swapit.cab
O16 - DPF: {BA94245D-2AA0-4953-9D9F-B0EE4CC02C43} (Tile City Control) - http://www.worldwinner.com/games/v41/tilecity/tilecity.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://download.games.yahoo.com/games/web_games/tikgames/pandacraze/gpcontrol.cab
O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - D:\Program Files\QuickBooks\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O23 - Service: Connected Agent Service (AgentSrv) - Connected Corporation - C:\Program Files\Quicken Online Backup\AgentSrv.EXE
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Fix-It Task Manager - Avanquest Software USA, Inc. - D:\PROGRA~1\AVANQU~1\Fix-It\mxtask.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPodSrv - Unknown owner - D:\Program Files\iPod\Bin\iPodSrv.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe
O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\vaio media integrated server\VMISrv.exe
O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Sony Corporation - C:\Program Files\Sony\vaio media integrated server\Platform\SV_Httpd.exe
O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\vaio media integrated server\Platform\UPnPFramework.exe
O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
O23 - Service: Venturi2 Client (Venturi2) - Venturi Wireless - C:\Program Files\Venturi2\Client\ventc.exe
O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
O23 - Service: VAIO Entertainment File Import Service (VzFw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe

--
End of file - 14837 bytes
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souseranCommented:
Nothing untoward in the log. I did note that you're running fix-it from D: Have you tried running it from C:?

As to the next troubleshooting steps, try these.

Click on Start | Run.

Type MSCONFIG Press Enter

Click the Startup tab

Press the Alt and Prt Scrn keys at the same time to get a screen shot. Copy this into Word or something, and print it. If that's not possible, make a written note of all the boxes that are checked.

Only after you've done this, click the Disable All button

Reboot. If the problem goes away, one of the items in startup caused  the problem. Go through your written list. Enable those items one at a time until the problem recurs. Make note of the item that caused the problem and let us know which one it is.
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savvycarolAuthor Commented:
Hi again.  I ran through the msconfig steps described above and the problem DID NOT go away.  When I ran FIX IT registry check program the same problems arose.  I have not yet returned to normal startup.

Re running FIX IT from the C drive, again I've got the problem that my C drive is too full to really add more programs to it.  I hate to think I'll have to either buy a new machine or reformat the hard drive so it's all C with no D ... but I suppose it might come to that.  

Anyway, knowing that the problems still exist even with all startup programs disabled tells us ... what?

It seems to me that somehow some basic Windows programs got delinked and FIX IT will relink them for me, but I just don't know which specific profile (Administrator, All Users, carol, Default Users) it should be linked to.  If it should be linked elsewhere than FIX IT won't help me.  

You've been great ... can you think of anything else I can check?
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souseranCommented:
If you go to C:\Documents and Settings, do you have folders for the LocalService and NetworkService profiles? Those are the correct profile associations for S-1-5-19 and S-1-5-20 respectively. They shouldn't be linked anyplace else. If you go to the registry, Start | Run | Regedit, do you have entries for both these keys?

HKEY_USERS \S-1-5-19 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders

HKEY_USERS \S-1-5-20 \Software \Microsoft \Windows \CurrentVersion \Explorer \Shell Folders

If so, it appears you have all the parts you need. Both of these are well-known security identifiers (SIDs) Per this Microsoft article:

Well-known security identifiers in Windows operating systems

http://support.microsoft.com/kb/243330

I've done some more research on this, and have found other instances of the Fix-it program you're using calling these "errors". One article is here:

http://www.bleepingcomputer.com/forums/lofiversion/index.php/t73108.html

At this point, I'd recommend that you uninstall the Fix-it program and see if you still have the "problems."

While I'm not familiar with the Fix-it program (can you give me the URL for it, as there seem to be a number of programs using this name), I've found that the freeware program CCleaner from http://www.ccleaner.com, and the commercial program RegSupreme from http://www.macecraft.com do quite well as registry cleaning tools.
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savvycarolAuthor Commented:
You're a prince!  I wouldn't have thought the registry cleanup program was giving me false positives.  Thanks for all your time and good adivce.
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souseranCommented:
Sorry it took so long. :-)
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System Utilities

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