Error in file when trying to open a crystal report from a vb.net 2003 application

Greetings,

I have a customer who is using windowsxp and when they install the application on their machine, everything seems to work right up to the point when they ahve to generate a report. They get the message that says Error in File  and nothing else. I don't have a screen shot on this, but I was wondering if anyone has ever encounter this before and what was the solution for it.
JDEE8297Asked:
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gnoonCommented:
I ever used CR component in my C# project and had many problems without specific information.
- references DLLs & license number specify
- load RPT files & specify available database connection or implement RAS server on network
- passing parameters (which can be many sensitive types) & date locale problem
- unicode, no embeded font

If you google, you will see many people're facing these problems, especially passing parameters.
At the final, I ended up with another component, daReport which seem better to implementation in my project.
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JDEE8297Author Commented:
Yes, saw all of those comments and some more as well. Apparently this has always worked and the user swears (and they are always right ;) ) they didn't change anything on the machine that would cause the machine to stop working. I have a feeling it is an update or they removed an application or some other unknown reason :)

I was hoping someone may have encountered such things and worked some magic to make it go away. :)
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gnoonCommented:
Full stacktrace of error is useful to debug, if you can get it from the application :)
For quick response I will suggest you to reinstall the application. Maybe some missing components should be there again.
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JDEE8297Author Commented:
tried the reinstallation and the user was still getting the same error. I don't have the source code for the application, at least not as easily available as one would like.
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JDEE8297Author Commented:
got some new information from the client, the full error message

Error in file
<file location>
Page header or footer longer than a page

This time they gave me a screen shot.
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gnoonCommented:
OK. I see. The whole rendered page is larger than paper selected to print. If the selected paper is proper for the report, it should be ok. However, the printing page is rendered on client's printer scale which can be often different from developing scale. Try to reduce size of each element in the report.
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gnoonCommented:
Also, reduce size of each band, header footer detail etc., as small as possible.
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JDEE8297Author Commented:
thanks.....got to love clients....:)
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gnoonCommented:
:)
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