Can't send e-mail to local domain from Blackberry/BES

Posted on 2008-02-05
Medium Priority
Last Modified: 2009-06-08
I've got a BESX server with three users. One of them, using a BB8730, can send to outside e-mail addresses, but when she tries to send within her own domain, she gets the red X and it says it can't send because "user account is in invalid mode." This went away when I manually added all of the local users to her Contacts. But the problem has returned and that's not working anymore.

I have wiped, reactivated, to no avail.
Question by:davefeete
  • 2
LVL 24

Accepted Solution

ryansoto earned 2000 total points
ID: 20826148

Also on the handheld when you compose an email it should say send using and give you what its trying to use.
This should be desktop

Author Comment

ID: 20826499
Super! When I send from Desktop it goes. The default setting is "default." Can I change it from the server?
LVL 24

Expert Comment

ID: 20826757
It should default to desktop when activating.  If it doesnt there is a setting I believe.  I would have to dig.
Let me know if you cant find it.

Expert Comment

ID: 24572868
i have the same issue too but in my case, only one user is having that problem.
is there a setting on the device that i need to change?

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