Can't send e-mail to local domain from Blackberry/BES

I've got a BESX server with three users. One of them, using a BB8730, can send to outside e-mail addresses, but when she tries to send within her own domain, she gets the red X and it says it can't send because "user account is in invalid mode." This went away when I manually added all of the local users to her Contacts. But the problem has returned and that's not working anymore.

I have wiped, reactivated, to no avail.
davefeeteAsked:
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ryansotoCommented:
http://www.experts-exchange.com/Hardware/Handhelds_-_PDAs/Blackberry/Q_22897821.html

Also on the handheld when you compose an email it should say send using and give you what its trying to use.
This should be desktop
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davefeeteAuthor Commented:
Super! When I send from Desktop it goes. The default setting is "default." Can I change it from the server?
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ryansotoCommented:
It should default to desktop when activating.  If it doesnt there is a setting I believe.  I would have to dig.
Let me know if you cant find it.
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oandosupportCommented:
i have the same issue too but in my case, only one user is having that problem.
is there a setting on the device that i need to change?
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