Can't send e-mail to local domain from Blackberry/BES

I've got a BESX server with three users. One of them, using a BB8730, can send to outside e-mail addresses, but when she tries to send within her own domain, she gets the red X and it says it can't send because "user account is in invalid mode." This went away when I manually added all of the local users to her Contacts. But the problem has returned and that's not working anymore.

I have wiped, reactivated, to no avail.
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.


Also on the handheld when you compose an email it should say send using and give you what its trying to use.
This should be desktop

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
davefeeteAuthor Commented:
Super! When I send from Desktop it goes. The default setting is "default." Can I change it from the server?
It should default to desktop when activating.  If it doesnt there is a setting I believe.  I would have to dig.
Let me know if you cant find it.
i have the same issue too but in my case, only one user is having that problem.
is there a setting on the device that i need to change?
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.